{"id":80,"date":"2021-11-30T07:09:33","date_gmt":"2021-11-29T23:09:33","guid":{"rendered":"https:\/\/parksandresorts.rac.com.au\/busselton\/?page_id=80"},"modified":"2022-06-20T14:23:14","modified_gmt":"2022-06-20T06:23:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/parksandresorts.rac.com.au\/busselton\/park-info\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"has-text-align-center wp-block-heading\">Your questions answered<\/h2>\n\n\n\n<p class=\"has-text-align-center\">We&#8217;ve compiled some commonly asked questions below which might help you with your booking. If your question isn&#8217;t answered here, please get in touch via our <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/contact-us\/\">contact form<\/a>. <\/p>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">Booking FAQs<\/h3>\n\n\n<div id=\"template_block_6229a259b91f1\" class=\"template-block\">\n  <div id=\"faqs\">\n                  <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-request-to-stay-next-to-my-friends-or-family\">\n            <span>Q:<\/span>\n            <span>Can I request to stay next to my friends or family? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our website does not currently allow you to make group bookings.<\/p>\n<p>For your best chance to secure side by side accommodation or sites, we recommend that each family book their own site\/accommodation and then have a representative of your group <a href=\"mailto:reservations@racbusseltonholidaypark.com.au\">email our team<\/a> with your groups booking numbers at the earliest convenience. Our team will then endeavour to situate you next to each other. Please allow 3-5 business days for an email response.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"when-can-i-book-school-holidays\">\n            <span>Q:<\/span>\n            <span>When can I book school holidays? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Due to high volume demand, we have a repeat booking and release process in place for school holiday periods. Find out more about <a href=\"https:\/\/parksandresorts.rac.com.au\/school-holiday-bookings\/\">school holiday bookings here.<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-do-i-claim-my-rac-member-discount\">\n            <span>Q:<\/span>\n            <span>How do I claim my RAC member discount? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>When booking online, enter your RAC member number in step 2 of the booking process. You can find your RAC member number on your member card, on your bill or by logging into myRAC. The RAC member discount is only available when booking direct.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-rac-busselton-holiday-parks-cancellation-policy\">\n            <span>Q:<\/span>\n            <span>What is RAC Busselton Holiday Park&#8217;s cancellation policy?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You can cancel up to 72hrs prior to your arrival without penalty.<\/p>\n<p>Cancellations made within 72 hours of your arrival will forfeit the cost of your first night\u2019s stay.<\/p>\n<p>You can read more information <a href=\"https:\/\/parksandresorts.rac.com.au\/terms-conditions-and-policies\/\">here<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-payment-options-are-available-at-rac-busselton-holiday-park\">\n            <span>Q:<\/span>\n            <span>What payment options are available at RAC Busselton Holiday Park? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You can choose to pay by credit card, lay-by or gift voucher.<\/p>\n<p>To find out more about our lay-by option, visit our <a href=\"https:\/\/parksandresorts.rac.com.au\/flexible-booking-terms\/\">flexible booking terms<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n            <\/div>\n  <\/div>\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">General FAQs<\/h3>\n\n\n<div id=\"template_block_623aaa988cc9e\" class=\"template-block\">\n  <div id=\"faqs\">\n                  <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-the-park-pet-friendly\">\n            <span>Q:<\/span>\n            <span>Is the park pet-friendly?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, all our sites are pet-friendly. Dogs must be included in your booking, with a maximum of two dogs allowed per site. Pets must be kept on a lead at all times while in the park and must not be left unattended. There are some shared spaces and facilities where pets are not allowed.<\/p>\n<p>Before booking, please take the time to read through our <a href=\"https:\/\/parksandresorts.rac.com.au\/terms-conditions-and-policies\/pet-policy\/\">Pet Policy<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-check-in-check-out\">\n            <span>Q:<\/span>\n            <span>What time is check-in\/check-out? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Check-in is from 2pm, and check-out is by 10am.<\/p>\n<p>Please note that our reception closes at 6pm. If you are arriving after this time, please <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/contact-us\/\">get in touch<\/a> with our team ahead of your stay to organise after-hours check-in.<\/p>\n<p>We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-reception-open\">\n            <span>Q:<\/span>\n            <span>What time is reception open?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our reception is open from 8am \u2013 6pm, seven days a week.<\/p>\n<p>Our team is always happy to help you with any enquiries. We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-arrive-after-hours\">\n            <span>Q:<\/span>\n            <span>Can I arrive after hours?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, if you arrive after 6pm we can organise an after-hours check-in for you.<\/p>\n<p>Please <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/contact-us\/\">get in touch<\/a> with our team ahead of your stay to organise this.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-many-cars-can-i-bring\">\n            <span>Q:<\/span>\n            <span>How many cars can I bring? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>One car parking bay is allocated per cabin, studio, or site. Additional bays are available in our overflow parking area.<\/p>\n<p>Please <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/contact-us\/\">contact our team<\/a> ahead of your stay to check parking availability.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-park-my-boat-or-trailer-too\">\n            <span>Q:<\/span>\n            <span>Can I park my boat or trailer too?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>One car parking bay is allocated per cabin, studio, or site. Any additional vehicles, including boats and trailers, must be parked in our overflow parking.<\/p>\n<p>Please <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/contact-us\/\">contact our team<\/a> ahead of your stay to check parking availability.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"where-is-the-nearest-general-store\">\n            <span>Q:<\/span>\n            <span>Where is the nearest general store? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p><a href=\"https:\/\/goo.gl\/maps\/qNpjFEw11HVmy5e87\">Coles at Vasse Village<\/a> on Napoleon Promenade is located within a seven-minute drive. The <a href=\"https:\/\/goo.gl\/maps\/JRYd9e69LXUFREdK6\">Vibe Siesta Park<\/a> convenience store can be found three minutes\u2019 drive away along Caves Road.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-close-is-the-nearest-beach\">\n            <span>Q:<\/span>\n            <span>How close is the nearest beach?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>The closest beach is <a href=\"https:\/\/goo.gl\/maps\/YND1ukjtjuGX7TZBA\">Abbey Beach<\/a>, which is located just a short walk from the park.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-wi-fi\">\n            <span>Q:<\/span>\n            <span>Do you have Wi-Fi? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have free Wi-Fi coverage available around our reception.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-a-swimming-pool\">\n            <span>Q:<\/span>\n            <span>Do you have a swimming pool? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have two large swimming pools available for use.\u00a0Please note that we do not supply pool towels.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-bikes-and-scooters-allowed\">\n            <span>Q:<\/span>\n            <span>Are bikes and scooters allowed? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, you are welcome to bring your bike and\/or scooter with you. Please note that helmets are mandatory and rules for use within the park must be adhered to.<\/p>\n<p>As of 15 December 2025 all e-ridables (including eScooters, eSkateboards and eBikes) are banned. For more details, see our e-ridable <a href=\"https:\/\/parksandresorts.rac.com.au\/e-rideable_ban_faq\/\">FAQ\u2019s page.<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-cots-highchairs\">\n            <span>Q:<\/span>\n            <span>Do you have cots\/highchairs? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have portacots available for hire.<\/p>\n<p>Please <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/contact-us\/\">contact us<\/a> ahead of your stay to request this item.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-laundry-facilities\">\n            <span>Q:<\/span>\n            <span>Do you have laundry facilities? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have a camp laundry. Washing machines are available for guest use for a small fee. You will find clotheslines situated throughout the park.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-allow-fire-pits-or-open-fires\">\n            <span>Q:<\/span>\n            <span>Do you allow fire pits or open fires? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>No. Fire pits, open fires and charcoal BBQs are not permitted within the park. However, we offer gas BBQ facilities for you to use during your stay.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-refill-gas-bottles\">\n            <span>Q:<\/span>\n            <span>Do you refill gas bottles? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>No, but you are welcome to exchange your empty gas bottles.<\/p>\n<p>Please visit reception for more information.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-bikes-for-hire\">\n            <span>Q:<\/span>\n            <span>Do you have bikes for hire? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Bike hire is not available at the park, but there are several local bike shops nearby.<\/p>\n<p>If you&#8217;re looking to hire an eBike, from 6 October 2025 Revolution bikes will offer <a href=\"https:\/\/busseltonebikehire.com.au\/\">Busselton Electric Bike Hire.<\/a><\/p>\n<p>Please note helmets are mandatory for all riders.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-available-in-your-kiosk\">\n            <span>Q:<\/span>\n            <span>What is available in your kiosk? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our kiosk offers a small range of grocery items such as milk, soft drinks, and ice cream. Bags of ice are also available to purchase. We do not offer bait at the kiosk, but you can purchase this from the nearby Vasse shopping precinct.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-there-accessible-accommodation-and-is-the-park-wheelchair-friendly\">\n            <span>Q:<\/span>\n            <span>Is there accessible accommodation and is the park wheelchair friendly?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our accessibility-friendly accommodation includes one <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/accommodation\/1-bedroom-queen\/\">partially accessible cabin<\/a> with wheelchair access, plus accessible features within the kitchen and bathroom.<\/p>\n<p>If you would like to find out more about our accessibility-friendly features and facilities, please <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/contact-us\/\">contact our friendly team<\/a> who will be happy to assist you with any questions.\u00a0 <strong>\u00a0<\/strong><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-there-bbq-facilities\">\n            <span>Q:<\/span>\n            <span>Are there BBQ facilities?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we offer BBQ facilities throughout the park.<\/p>\n<p>Please consult our <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/park-info\/park-map\/\">park map<\/a> to see specific locations.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-linen-provided-in-cabin-and-studio-accommodation\">\n            <span>Q:<\/span>\n            <span>Is linen provided in cabin and studio accommodation?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, all linen is provided for you.<\/p>\n<p>Please note that we do not offer pool towels, so you will need to bring these with you.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-a-dump-point-on-site\">\n            <span>Q:<\/span>\n            <span>Do you have a dump point on site? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have a dump point available that is easily accessible to all caravan and camping sites.<\/p>\n<p>Please consult our <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/park-info\/park-map\/\">park map<\/a> for more information.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-we-request-a-specific-site-when-we-book\">\n            <span>Q:<\/span>\n            <span>Can we request a specific site when we book? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We cannot guarantee specific sites, but our friendly team endeavour to accommodate guest requests whenever possible. Once you\u2019ve placed your booking, please <a href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/contact-us\/\">contact our team<\/a> with your booking number and request.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-use-my-generator\">\n            <span>Q:<\/span>\n            <span>Can I use my generator?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>No. The use of generators is not permitted within the park. However, please note that our powered caravan and camping sites offer 240 volts\/15-amp power.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-in-the-camp-kitchen\">\n            <span>Q:<\/span>\n            <span>What is in the camp kitchen? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our camp kitchens are equipped with kettles, toasters, microwaves, stovetops, fridges, and hot water.<\/p>\n<p>Please note we do not have communal pots, pans, cutlery, or cooking utensils, so make sure to bring these with you.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-book-an-unpowered-site-for-a-camper-trailer-or-caravan\">\n            <span>Q:<\/span>\n            <span>Can I book an unpowered site for a camper trailer or caravan? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>No, our unpowered sites are for tents only.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n            <\/div>\n  <\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your questions answered We&#8217;ve compiled some commonly asked questions below which might help you with your booking. If your question isn&#8217;t answered here, please get in touch via our contact form. Booking FAQs General FAQs<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":78,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | RAC Busselton Holiday Park<\/title>\n<meta name=\"description\" content=\"Read our RAC Busselton Holiday Park FAQs to find out everything you need to know before you book your next trip.\" \/>\n<link rel=\"canonical\" href=\"https:\/\/parksandresorts.rac.com.au\/busselton\/park-info\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | RAC Busselton Holiday Park\" \/>\n<meta property=\"og:description\" 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