{"id":80,"date":"2021-11-30T07:09:33","date_gmt":"2021-11-29T23:09:33","guid":{"rendered":"https:\/\/parksandresorts.rac.com.au\/cervantes\/?page_id=80"},"modified":"2022-06-14T11:33:14","modified_gmt":"2022-06-14T03:33:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/parksandresorts.rac.com.au\/cervantes\/park-info\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"has-text-align-center wp-block-heading\">Your questions answered<\/h2>\n\n\n\n<p class=\"has-text-align-center\">We&#8217;ve compiled some commonly asked questions below which might help you with your booking. If your question isn&#8217;t answered here, please get in touch via our <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/contact-us\/\">contact form<\/a>. <\/p>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">Booking FAQs<\/h3>\n\n\n<div id=\"template_block_6229a259b91f1\" class=\"template-block\">\n  <div id=\"faqs\">\n                  <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-request-to-stay-next-to-my-friends-or-family\">\n            <span>Q:<\/span>\n            <span>Can I request to stay next to my friends or family? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our website does not currently allow you to make group bookings.<\/p>\n<p>For your best chance to secure side by side accommodation or sites, we recommend that each family book their own site\/accommodation and then have a representative of your group <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/contact-us\/\">email our team<\/a> with your groups booking numbers at the earliest convenience. Our team will then endeavour to situate you next to each other. Please allow 3-5 business days for an email response.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"when-can-i-book-school-holidays\">\n            <span>Q:<\/span>\n            <span>When can I book school holidays? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Due to high volume demand, we have a repeat booking and release process in place for school holiday periods. Find out more about <a href=\"https:\/\/parksandresorts.rac.com.au\/school-holiday-bookings\/\">school holiday bookings here.\u00a0<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-do-i-claim-my-rac-member-discount\">\n            <span>Q:<\/span>\n            <span>How do I claim my RAC member discount? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>When booking online, enter your RAC member number in step 2 of the booking process. You can find your RAC member number on your member card, on your bill or by logging into myRAC. The RAC member discount is only available when booking direct.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-rac-cervantes-holiday-parks-cancellation-policy\">\n            <span>Q:<\/span>\n            <span>What is RAC Cervantes Holiday Park&#8217;s cancellation policy?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You can cancel up to 72hrs prior to your arrival without penalty.<\/p>\n<p>Cancellations made within 72 hours of your arrival will forfeit the cost of your first night\u2019s stay.<\/p>\n<p>You can read <a href=\"https:\/\/parksandresorts.rac.com.au\/terms-conditions-and-policies\/\">more information here.<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-payment-options-are-available-at-rac-cervantes-holiday-park\">\n            <span>Q:<\/span>\n            <span>What payment options are available at RAC Cervantes Holiday Park? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You can choose to pay by credit card, lay-by or gift voucher.<\/p>\n<p>To find out more about our lay-by option, visit our <a href=\"https:\/\/parksandresorts.rac.com.au\/flexible-booking-terms\/\">flexible booking terms<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n            <\/div>\n  <\/div>\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">Park FAQs<\/h3>\n\n\n<div id=\"template_block_623aaa988cc9e\" class=\"template-block\">\n  <div id=\"faqs\">\n                  <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-the-park-pet-friendly\">\n            <span>Q:<\/span>\n            <span>Is the park pet-friendly?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/accommodation-and-sites\/campsites\/\">pet-friendly powered sites<\/a> available. Pets must be included in your booking, which you can do by adding them to the guest drop down when you place your booking online. Pets must be kept on a lead at all times while in the park and must not be left unattended. There are some shared spaces where pets are not allowed, including the pool, recreation room and camp kitchens.<\/p>\n<p>Before booking, please take the time to read through our <a href=\"https:\/\/parksandresorts.rac.com.au\/wp-content\/uploads\/2022\/05\/RAC-Parks-Resorts-Pet-Policy.pdf\">Pet Policy<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-there-anywhere-i-can-leave-my-dog-whilst-visiting-the-pinnacles\">\n            <span>Q:<\/span>\n            <span>Is there anywhere I can leave my dog whilst visiting the Pinnacles?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Pets are not allowed in Nambung National Park where the Pinnacles are located. Free basic dog kennels for visitors are located at the Cervantes Range Station, call <a href=\"tel:08 9688 6000\">08 9688 6000<\/a> for more information.<\/p>\n<p><strong>\u00a0<\/strong>Pets must not be left unsupervised at the park at any time.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-check-in-check-out\">\n            <span>Q:<\/span>\n            <span>What time is check-in\/check-out? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Check-in is from 2pm, and check-out is by 10am.<\/p>\n<p>Please note that our reception closes at 6pm. If you are arriving after this time, please <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/contact-us\/\">get in touch<\/a> with our team ahead of your stay to organise after-hours check-in.<\/p>\n<p>We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-reception-open\">\n            <span>Q:<\/span>\n            <span>What time is reception open?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our reception is open from 8am \u2013 6pm, seven days a week.<\/p>\n<p>Our team is always happy to help you with any enquiries. We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-arrive-after-hours\">\n            <span>Q:<\/span>\n            <span>Can I arrive after hours?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, if you arrive after 6pm we can organise an after-hours check-in for you.<\/p>\n<p>Please <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/contact-us\/\">get in touch<\/a> with our team ahead of your stay to organise this.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-many-cars-can-i-bring\">\n            <span>Q:<\/span>\n            <span>How many cars can I bring? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>One car parking bay is allocated per villa or site.<\/p>\n<p>If you are bringing additional cars, please <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/contact-us\/\">contact our friendly team<\/a> ahead of your stay to check parking availability.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-park-my-boat-or-trailer-too\">\n            <span>Q:<\/span>\n            <span>Can I park my boat or trailer too?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Boats and trailers must be parked in the public boat parking outside the park. If you have booked a <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/accommodation\/powered-campervan-site\/\"><u>Powered Van Site<\/u><\/a>, you will be able to keep your boat on your site.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"where-is-the-nearest-general-store\">\n            <span>Q:<\/span>\n            <span>Where is the nearest general store? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>The nearest general store is <a href=\"https:\/\/goo.gl\/maps\/6NPXtQ3i6rDEtzfz5\">Cervantes General Store<\/a> on Cadiz Street, which can be found within a short walk or drive.<\/p>\n<p>We have a kiosk on-site which stocks basic items such as ice, soft drinks and chips.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-close-is-the-nearest-beach\">\n            <span>Q:<\/span>\n            <span>How close is the nearest beach?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>The beach can be found within a short walk of our park.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-wi-fi\">\n            <span>Q:<\/span>\n            <span>Do you have Wi-Fi? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have free Wi-Fi available for you to use throughout the park.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-a-swimming-pool\">\n            <span>Q:<\/span>\n            <span>Do you have a swimming pool? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we offer a large swimming pool that is heated all year round for your enjoyment.<\/p>\n<p>Please remember to bring your own pool towels.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-bikes-and-scooters-allowed\">\n            <span>Q:<\/span>\n            <span>Are bikes and scooters allowed? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, you are welcome to bring your bike and\/or scooter with you. Please note that helmets are mandatory. Park rules must be adhered to at all times.<\/p>\n<p>As of 1 July 2025 all e-ridables (including eScooters, eSkateboards and eBikes) are banned. For more details, see our e-ridable <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/e-rideable-ban-faq\/\">FAQ\u2019s page.<\/a><\/p>\n<p>&nbsp;<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-laundry-facilities\">\n            <span>Q:<\/span>\n            <span>Do you have laundry facilities? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have a camp laundry. Washing and drying machines are available for guest use for a small fee. You will find clotheslines situated throughout the park.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-allow-fire-pits-or-open-fires\">\n            <span>Q:<\/span>\n            <span>Do you allow fire pits or open fires? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>No. Fire pits, open fires and charcoal BBQs are not permitted within the park. However, we offer gas BBQ facilities for you to use during your stay.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-available-in-your-kiosk\">\n            <span>Q:<\/span>\n            <span>What is available in your kiosk? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our kiosk offers a small range of kiosk items such as ice, drinks, chips, and ice creams.<\/p>\n<p>Our kiosk is located in reception and is open between 8am \u2013 6pm.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-seashells-cafe-open\">\n            <span>Q:<\/span>\n            <span>What time is Seashells Caf\u00e9 open?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p><a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/park-info\/seashells-cafe\/\">Seashells Caf\u00e9<\/a> is open daily between 8am \u2013 2:30pm.<\/p>\n<p>Enjoy a cup of coffee or sit back and relax with a tasty breakfast or lunch.<\/p>\n<p>Opening hours and menu offerings may be impacted by staff shortages. We appreciate your understanding.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-there-accessible-accommodation-and-is-the-park-wheelchair-friendly\">\n            <span>Q:<\/span>\n            <span>Is there accessible accommodation and is the park wheelchair friendly?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our accessibility-friendly accommodation includes one <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/accommodation\/2-bedroom-villa-accessible\/\">fully accessible 2 Bedroom Villa<\/a> with wheelchair access via a ramp, accessible fixtures, and fittings, plus an accessible kitchen and bathroom.<\/p>\n<p>There are also wheelchair-friendly doorways and thresholds within the camp kitchen and recreation room, plus an accessible bathroom in our shared amenities block.<\/p>\n<p>If you would like to find out more about our accessibility-friendly features and facilities, please <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/contact-us\/\">contact our friendly team<\/a> who will be happy to assist you with any questions.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-there-bbq-facilities\">\n            <span>Q:<\/span>\n            <span>Are there BBQ facilities?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we offer BBQ facilities throughout the park.<\/p>\n<p>Please consult our <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/park-info\/park-map\/\">park map<\/a> to see specific locations.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-linen-provided-in-cabin-and-studio-accommodation\">\n            <span>Q:<\/span>\n            <span>Is linen provided in cabin and studio accommodation?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, all linen is provided for you.<\/p>\n<p>Please note that we do not offer pool towels, so you will need to bring these with you.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-a-dump-point-on-site\">\n            <span>Q:<\/span>\n            <span>Do you have a dump point on site? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have a dump point available that is easily accessible to all caravan and camping sites.<\/p>\n<p>Please consult our <a href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/park-info\/park-map\/\">park map<\/a> for more information.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-use-my-generator\">\n            <span>Q:<\/span>\n            <span>Can I use my generator? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>No. The use of generators is not permitted within the park. However, please note that our powered caravan and camping sites offer 240 volts\/15-amp power.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-in-the-camp-kitchen\">\n            <span>Q:<\/span>\n            <span>What is in the camp kitchen? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our camp kitchen is equipped with kettles, toasters, microwaves, stovetops, fridges, and hot water.<\/p>\n<p>Please note we do not have communal pots, pans, cutlery, or cooking utensils, so make sure to bring these with you.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n            <\/div>\n  <\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your questions answered We&#8217;ve compiled some commonly asked questions below which might help you with your booking. If your question isn&#8217;t answered here, please get in touch via our contact form. Booking FAQs Park FAQs<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":78,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | RAC Cervantes Holiday Park<\/title>\n<meta name=\"description\" content=\"Read our RAC Cervantes Holiday Park FAQs to find out everything you need to know before you book your next trip.\" \/>\n<link rel=\"canonical\" href=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/park-info\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | RAC Cervantes Holiday Park\" \/>\n<meta property=\"og:description\" content=\"Read our RAC Cervantes Holiday Park FAQs to find out everything you need to know before you book your next trip.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/parksandresorts.rac.com.au\/cervantes\/park-info\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"RAC Cervantes Holiday Park\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-14T03:33:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/parksandresorts.rac.com.au\\\/cervantes\\\/park-info\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/parksandresorts.rac.com.au\\\/cervantes\\\/park-info\\\/faqs\\\/\",\"name\":\"FAQs | RAC Cervantes Holiday 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