We're for better holidays

Quality accommodation located in iconic destinations in the South-West, Coral Coast and North West of Western Australia.

Novel Coronavirus (COVID-19) Information

We understand that with the increase in restrictions due to COVID-19, travel plans may have been impacted and while these are challenging times, we’re here to help.

Following the recent government advice around non-essential travel, we have made some changes that prioritise the health and safety of our staff and guests as well as the wider community.

These changes may impact your booking with us. To help with this, we’ve put together the below frequently asked questions to answer some common questions and if needed, amend your booking with us.

The situation is continually changing, and if there are further updates, we will provide them on this page. We appreciate your patience during this time.

Please read our FAQ’s below or if you have another enquiry please contact us here.

FAQs

I've got a booking, what should I do?

1) If you booked directly with us and were due to arrive between 16 March 2020 and 30 April 2020, you can enjoy a credit on any money already paid towards a future booking, valid for stays at all RAC Parks & Resorts, for 12 months from the arrival date of your initial booking.
Submit your credit request

If you do not wish to take up this offer and would still like a refund, we’ll refund what’s been paid on your booking into your nominated bank account. Submit your refund request

2) If you were due to arrive on or after 31 August: Please submit a credit request, or submit your refund request

3) If you booked through a third party (e.g. Booking.com, Expedia, etc.): Please get in contact with the booking provider directly.

If you’d like further details, simply call 1800 871 570 to discuss your options.

What are your cancellation terms?

We have relaxed our terms and conditions for guests arriving before 31st August 2020, giving you the chance to amend your booking and receive a full credit or to cancel your booking and apply for a full refund.

Please contact us via the below contact form and we will endeavour to respond to your query as soon as possible.

If you are reconsidering travelling currently, we are offering you flexibility:

  • You may receive a full credit for your booking value to be used at any time in the next 12 months.
  • Alternatively, please check our standard booking terms and conditionsfor notice periods.

If you are unable to travel due to government travel restrictions or have contracted COVID-19, please note:

  • We will refund you in full for your booking (for stays before 31st August 2020).
  • Proof in the form of proof of residence, a medical certificate or travel documents may be required.
  • All cancellation and administration fees are waived.

We understand that this is an unsettling time for all, however please rest assured that the safety of our guests and staff is our foremost priority. We thank you for your patience and understanding.

Please note: The circumstances and advice surrounding Coronavirus (COVID-19) continue to develop rapidly. Please check this page regularly for updated information.

If you require further assistance, please call 1800 871 570.

Are the Parks and Resorts open?

RAC Parks & Resorts closed for non-essential travel 

RAC has made the difficult decision to temporarily close our holiday parks and resorts in line with government advice designed to limit the spread of Coronavirus (COVID-19) in our communities.

We are closing as of Saturday, 28 March until Thursday, 30 April 2020. We continue to monitor the COVID-19 situation closely and will provide further updates on the operation of our parks and resorts as necessary.

We sincerely apologise for the inconvenience and disruption this will cause to upcoming holiday plans, but our absolute highest priority is the health and safety of our guests, our people and the wider Western Australian community.

What is essential travel?

Some of our holiday parks and resorts will remain open for those in need of accommodation for essential travel only.

This includes any travel related to:

  • Necessary activities for work purposes,
  • Essential accommodation while stopping at one location on your way home,
  • Travel on compassionate grounds and
  • Travel required to return to your place of residence.

If this applies to you, we can help. The below properties are available for you to stay:

  • RAC Cable Beach Holiday Park
  • RAC Cervantes Holiday Park
  • RAC Busselton Holiday Park
  • RAC Margaret River Nature Park
  • RAC Esperance Holiday Park

We are adjusting our operations at our parks and resorts in line with the latest government recommendations and health advice, to protect our guests, our people and the wider community. This includes but is not limited to; social distancing practices in all common areas and camp kitchens, closure of on-site restaurants and cafes, closure of all recreational facilities and changes to some of our customer service procedures.

PLEASE NOTE: RAC Exmouth Cape Holiday Park, Ningaloo Reef Resort, RAC Monkey Mia Dolphin Resort and RAC Karri Valley Resort will be closed to all guests.

Ive got a general enquiry

To contact us with a general enquiry – visit here

Where can I go for more information on COVID-19?

You can access official health updates here.