Important information

COVID-19 information

Thank you for your understanding

Please note during this challenging time disruptions to our operations may occur. We are doing our absolute best to ensure there is minimal impact on the service we provide our guests. Our aim is to continue to provide you with quality accommodation, service, and a place for you to relax and connect with your family and friends. We appreciate your understanding and patience as we navigate our way through disruptions to our industry. We will continue to communicate any changes to you via this page or directly when changes arise. Please read our frequently asked questions below. If you have another enquiry, please contact us.

Page last updated: Friday 21 January 2022, 10:00am

Travel restrictions

Travel restrictions are constantly changing. Please refer to the relevant government website before travelling. Any guests impacted by major changes will be contacted.

Book with confidence with our flexible booking policy

We understand that making holiday plans in this current climate can be tricky. To help provide more confidence in booking your holiday we offer flexible terms and conditions. If you book more than 30 days before your arrival, you have a 14-day cool-off period to cancel your booking with no charge. If you happen to cancel your booking 72 hours prior to arrival a full refund is provided minus a $30 admin (admin fee is not required for RAC members). Find out more.

COVID-19 cancellation policy

We offer changes to stay dates, 12-month credits or refunds to those impacted by government-imposed COVID-19 restrictions. In this instance please submit your request via this form.

We are committed to slowing the spread of COVID-19

The safety of our people, guests and local communities remains our priority. To protect and ensure your wellbeing, we have:

  • Registered with Safe WA Business Contact Register
  • A requirement that guests check-in via the QR code or manual contact register upon arrival and at all food and beverage outlets
  • Implemented contactless check-in at select Parks and Resorts*
  • Increased cleaning and hygiene practices
  • Ensured our staff are fully trained on best hygiene practices and the mandatory government COVID-19 Hospitality Hygiene courses
  • Made hand sanitiser available at reception and public areas

*Contactless check-in is currently available at RAC Exmouth Cape Holiday Park, RAC Cervantes Holiday Park and RAC Esperance Holiday Park. We are working to introduce this service across additional Parks and Resorts soon.

FAQs

Do I need to wear a mask during my stay?

Mandatory mask requirements are in place across WA, please refer to the WA Government website for the latest advice on any mandatory requirements.

Do I need to show proof of vaccination?

In line with WA government requirements, from 31 January all guests will require proof of vaccination to enter food and beverage outlets across our parks and resorts. This includes bars, cafes and restaurants.

We are closely monitoring all new government and health directions. Any guest impacted by changes will be contacted.

What do I need to be aware of before I stay?

Mandatory contact registers are in place

In line with requirements of the WA Government, mandatory contact registers are in place at all RAC Parks and Resorts. Guests must check-in via the QR code or manual contact register upon arrival and at all food and beverage outlets.

Social distancing 

We ask all guests to follow social distancing practices.

Are shared facilities still open?

Most of our facilities remain open, including our camp kitchens, recreation rooms, general stores, BBQs and amenities blocks. Please keep an eye out for signage displaying any capacity limits and social distancing requirements.

Our onsite food and beverage outlets are operating in line with the latest government advice. From 31 January 2022, proof of COVID-19 vaccination is required to enter all cafes, bars and restaurants. Please have yours ready before entering the venue.

Each of our parks and resorts are operating differently. For more information please contact the property directly here.

We reserve the right to close any shared amenities where social distancing is not being observed or where it is required to do so for the safety of guests and staff.

Am I allowed to enter the park/resort if I am displaying COVID-19 like symptoms?

We reserve the right to deny entry to any guests and visitors displaying COVID-like symptoms at our absolute and sole discretion. Symptoms, as listed on www.health.gov.au, include fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.

What happens if I get COVID-19 like symptoms during my stay?

If you start displaying COVID-like symptoms during your stay (fever, coughing, sore throat, shortness of breath), please wear a mask and attend the nearest testing clinic or call the COVID-19 Healthline on 13 268 43.

What happens while I wait for my results?

You should self-isolate in your accommodation/site/caravan until your test results are returned.

What happens if my test comes back positive?

If your test results have returned positive, please contact reception immediately. For the safety of our guests, you will be asked to vacate your room/site and safely go home to self-isolate. A refund/credit will be provided for the remaining nights of your stay.

What if my test results are negative but I am still feeling sick?

We ask you to please wear a mask, social distance and sanitise regularly during your time on the property.

What happens if I need to self-isolate or quarantine?

Guests aren’t permitted to self-isolate or quarantine at RAC Parks & Resorts.

If, before your stay, you are instructed by the government or authorities to self-isolate or quarantine, your booking must be cancelled. You will be offered a refund, credit or change of dates.

If during your stay, you are instructed by the government or authorities to self-isolate or quarantine, you will be required to leave and find alternate accommodation.

The safety of our people, guests and the local community remains our priority, we appreciate your understanding.