We're for better holidays

Quality accommodation located in iconic destinations in the South-West, Coral Coast and North West of Western Australia.

Coronavirus (COVID-19) Information

We’re excited to welcome you, WA.

Together with our local tourism businesses and regional communities, RAC Parks & Resorts are excited to welcome you to have a well-deserved relaxing holiday. Please note some travel restrictions in WA may still apply, find out more.

We are committed to slowing the spread of COVID-19

Please note the following restrictions are in place, in line with government guidelines:

  • Our communal facilities will be restricted to a maximum number of people at any one time, to ensure guests are able to maintain the 1.5m of social distancing and 2 square metre rule, as directed by health and government authorities. All guests are advised to follow social distancing rules both within and outside of our park.

The safety of our people, guests and local communities remains our priority. To protect and ensure your wellbeing, we have:

  • Implemented contactless check in at reception
  • Increased cleaning and hygiene practices
  • Ensured our staff are fully trained on best hygiene practices and the mandatory government COVID-19 Hospitality Hygiene courses
  • Made sure hand sanitiser is available at reception

If you are displaying COVID-like symptoms, please be aware of the following:

  1. Covid-like symptoms at check in: We reserve the right to deny entry to any guests and visitors displaying Covid-like symptoms at our absolute and sole discretion. Symptoms as listed on health.gov.au include: Fever, coughing, sore throat, shortness of breath, Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
  2. Covid-like symptoms during stay: If you start displaying Covid-like symptoms during your stay [Fever, coughing, sore throat, shortness of breath], please self-isolate in your accommodation and notify us by calling reception prior to attending the nearest medical facility with Covid testing and following their instructions.
  3. Shared amenities: the property reserves the right to close any shared amenities where social distancing is not being observed by guests and visitors or where it is required to do so for the safety of guests and staff.

This situation is continually changing and when there are further updates, we will provide them on this page.

Please read our frequently asked questions below. If you have another enquiry, please contact us.

FAQs

Can I book a holiday?

Yes. All RAC Parks & Resorts are open, however some regional travel restrictions may apply.

To make a booking, simply visit here and don’t forget, RAC members save up to 20% off accommodation.

For more information on the regional travel restrictions, please visit here.

Are facilities open?

Some park facilities will be open. However In line with government health advice, the following applies:

  • Some swimming pools, playgrounds and recreation rooms may remain closed
  • Camp kitchens, BBQ’s and amenities blocks are open. Signage displaying the max capacity of common areas has been erected to help maintain social distancing requirements.
  • All shared cutlery, crockery and cooking utensils have been removed from our camp kitchens until further notice. Please ensure you bring your own.

Each of our parks and resorts facilities are operating differently. For more information please contact the property directly here.

We reserve the right to close any shared amenities where social distancing is not being observed by guests and visitors or where it is required to do so for the safety of guests and staff.

Can I still bring my pet?

Yes. Pets are welcome to stay at our pet-friendly parks. For more information on these parks, please see Pet Friendly information page.

I have an existing booking - what are your cancellation terms?

We understand you need flexibility during this time and you may not be able to travel because of travel restrictions or because you are feeling unwell.

If you have booked with us directly and are due to arrive before 31st August 2020, you can enjoy a credit on any money already paid towards a future booking. This credit will be valid for 12 months from your original departure date.

If you do not wish to take up this offer and would prefer a refund, we will happily refund what’s been paid on your booking via your original payment method.
We ask for your patience as we work through the high volume of enquiries. Please expect to receive your refund within 30 days.

Please contact our Parks & Resorts directly to submit your credit or refund request.

Contact us

If you have not booked with us directly and have booked through a third party (e.g. Booking.com, Expedia, etc.), please get in contact with the booking provider to process your cancellation.

Should you require more information, please Contact us to discuss further.

What is essential travel?

We remain open for those in need of accommodation for essential travel.

This includes any travel related to:

  • Necessary activities for work purposes,
  • Essential accommodation while stopping at one location on your way home,
  • Travel on compassionate grounds and
  • Travel required to return to your place of residence.

What do the regional restrictions mean for me?

Since 31st March 2020, regional travel restrictions are in place across Western Australia, defined as movement through the nine boundaries of the regions.

Exemptions apply for:

  • people travelling to work
  • attending medical appointments
  • transporting freight
  • those who do not have access to groceries or supplies within their region
  • returning to a place of residence
  • attending school or an educational institution where necessary
  • caring for family members
  • compassionate grounds.

If you believe you fall under an exemption category AND are required to travel between these regions you will need to apply for approval to travel via one of the following two options:

https://www.wa.gov.au/organisation/department-of-the-premier-and-cabinet/covid-19-coronavirus-regional-travel-restrictions

We are adjusting our operations in line with the latest government recommendations and health advice, to protect our guests, our people and the wider community. This includes but is not limited to; social distancing practices in all common areas and camp kitchens, closure of on-site restaurants and cafes, closure of all recreational facilities and changes to some of our customer service procedures.

I've got a general enquiry

Should you require more information, please contact us to discuss further.

Where can I go for more information on COVID-19?

For the latest Coronavirus (COVID-19) travel information visit www.health.gov.au.