Important information

Coronavirus (COVID-19) Information

Mandatory contact registers across RAC Parks & Resorts

The WA Government has introduced a requirement for mandatory contact registers to help control the spread of COVID-19. RAC Parks & Resorts will be following this new requirement, as well as supporting the use of the SafeWA app, designed for efficient contact tracing, should it be necessary. We encourage you to download the SafeWA app prior to your arrival in order to scan the QR code located at reception.

All guests over the age of 16 will need to download the SafeWA app and scan the QR codes located at reception and before entering food and beverage outlets located across RAC Parks and Resorts. Please note, for the safety of our people and guests we won’t be accepting guests who have not registered with SafeWA. Manual registrations will be available for those who don’t have smart phones.

Important information for those required to self-quarantine

RAC Parks & Resorts are unable to provide accommodation for those undergoing self-quarantine.

If you are required to self-quarantine for any reason you must complete this period of self-quarantining before commencing your stay with us.

As part of the booking process, and upon your arrival, you may be asked to confirm that you are not currently subject to self-quarantine and/or to provide evidence that any previous self-quarantine requirements have been met.

Further information about self-quarantine, including what is deemed a suitable premises, is available on the WA Government’s website.

We are committed to slowing the spread of COVID-19

Please note the following restrictions are in place, in line with health and government guidelines:

Our communal facilities will be restricted to a maximum number of people at any one time, to ensure guests are able to maintain 1.5m of social distancing and meet the 2 square metre rule, as directed by health and government authorities. All guests are advised to follow social distancing rules both within and outside of our properties.

The safety of our people, guests and local communities remains our priority. To protect and ensure your wellbeing, we have:

  • Registered with Safe WA Business Contact Register
  • Only accepting guests that check in via the SafeWA app or manual contact register upon arrival and at all food and beverage outlets
  • Implemented contactless check in at reception
  • Increased cleaning and hygiene practices
  • Ensured our staff are fully trained on best hygiene practices and the mandatory government COVID-19 Hospitality Hygiene courses
  • Made hand sanitiser available at reception

If you are displaying COVID-like symptoms, please be aware of the following:

  1. COVID-like symptoms at check in: We reserve the right to deny entry to any guests and visitors displaying COVID-like symptoms at our absolute and sole discretion. Symptoms as listed on www.health.gov.au include: Fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
  2. COVID-like symptoms during stay: If you start displaying COVID-like symptoms during your stay (fever, coughing, sore throat, shortness of breath), please self-isolate in your accommodation and notify us by calling reception prior to attending the nearest medical facility with COVID testing and following their instructions.
  3. Shared amenities: the property reserves the right to close any shared amenities where social distancing is not being observed by guests and visitors or where it is required to do so for the safety of guests and staff.

Please read our frequently asked questions below. If you have another enquiry, please contact us.

FAQs

If I have left Perth and Peel since Sunday 27 June, am I able to dine in any of the restaurants?

Until 12.01am Tuesday 6 July, any guest who has left the Perth and Peel region from Sunday 27 June is not permitted to dine at any of our restaurants. Takeaway options will be provided.

Am I required to wear a mask during my stay?

If you have been in the Perth and Peel region since Sunday 27 June, you are required to wear a mask at all times until 12.01am Tuesday 6 July. From then, until 12.01am Monday 12 July (pending ongoing health advice) you will be required to wear a mask indoors only.

Am I able to attend my booking if I am leaving Perth and Peel from 12.01am Saturday 3 July?

Yes, as long as you are not considered a close or casual contact of any of the covid-19 positive cases.

Are all areas of your parks and resorts operating as per normal?

Yes, we are now back to business as usual, however restrictions are still in place to help reduce the spread of Covid-19. Please visit the WA gov website for more information.

Are you conducting regular cleans?

Yes, increased hygiene cleaning is conducted three times a day. All RAC Parks & Resorts follow a strict cleaning procedure.  

Am I allowed to enter the park/resort if I am displaying flu-like symptoms?

As per our Covid-19 Safety plan, we will not be accepting guests who are displaying flulike symptoms. Our properties have a list of medical centers available within the local area which will be provided upon reaching reception 

How do I receive a refund/credit for my booking?

Please submit your request for a change of date, credit or refund via the online form here. 

How long will it take for confirmation of my change of date request or refund to be processed?

Please allow 7 – 10 days for a response in regards to your request to change your dates or receive a credit or refund. Our team are working very hard to get through the requests and we appreciate your patience.

Safe WA app – do I need to register if I am picking up take away?

Yes, you will need to register when picking up take away regardless on the time spent on the premises.   

Safe WA app – how do I register if I don’t have a phone?

That’s OK, we have you covered. A manual contact register will be available at reception and food and beverage outlets.

Is my data protected on the Safe WA app?

Data will be encrypted at the point of capture, stored securely and only be accessible by authorised Department of Health contact tracing personnel should COVID-19 tracing be needed. This means the Department of Health can “trace” quicker and keep people safe.  For more information visit www.wa.gov.au

Can I book a holiday?

Yes. All RAC Parks & Resorts are open, however some regional travel restrictions may apply.

To make a booking, simply visit here and don’t forget, RAC members save up to 20% off accommodation.

For more information on the regional travel restrictions, please visit here.

Are facilities open?

Most of our facilities will be open. However, in line with government health advice, the following applies:  

Camp kitchens, BBQ’s and amenities blocks are open. Signage displaying the max capacity of common areas is displayed to help maintain social distancing requirements. Please visit the WA Gov website for the latest health advice. 

Our onsite restaurants are now operating in line with the latest government advice. 

Each of our parks and resorts facilities are operating differently. For more information please contact the property directly here. 

We reserve the right to close any shared amenities where social distancing is not being observed by guests and visitors or where it is required to do so for the safety of guests and staff. 

Can I still bring my pet?

Yes. Pets are welcome to stay at our pet-friendly parks. For more information on these parks, please see Pet Friendly information page.

Where can I go for more information on COVID-19?

For the latest Coronavirus (COVID-19) travel information visit www.health.gov.au.