We're for better holidays

Quality accommodation located in iconic destinations in the South-West, Coral Coast and North West of Western Australia.

Coronavirus (COVID-19) Information

We are extending our welcome to RAC members and guests who reside within the new regional travel borders

Regional travel restrictions are currently still in place, so we are currently unable to accept leisure travellers who live outside the relevant government specified regions.

If you live within the same boundary as one of our nine RAC parks and resorts, or you are an essential traveller, we look forward to welcoming you and helping you have a well-deserved relaxing holiday.

Location: Accepting travellers who live in these regions as of 18th May 2020:
  • RAC Cervantes Holiday Park
  • RAC Busselton Holiday Park
  • RAC Margaret River Nature Park
  • RAC Karri Valley Resort
Perth, Peel, Wheatbelt, Southwest and Great Southern
  • RAC Esperance Holiday Park
Goldfields and Esperance
  • RAC Monkey Mia Dolphin Resort
  • RAC Exmouth Cape Holiday Park
  • Ningaloo Reef Resort
Mid-west, Gascoyne and Pilbara
  • RAC Cable Beach Holiday Park
Please refer to WA State Government updates here.

For more information on the regional travel restrictions, please visit here.

We are committed to slowing the spread of COVID-19

Please note the following government restrictions and guidelines are currently in place:

  • Social distancing requirements, including maintaining at least 1.5m of space from each other
  • Gatherings of groups larger than 20 people are not permitted
  • Swimming pools, Playgrounds and Recreation rooms remain closed
  • Restaurants and Café’s will be opening for dine-in service with a limit of 20 patrons
  • Restaurants and Café’s may continue to offer take-away or room service options but please check with the relevant property on arrival.
  • Please stay home if you are feeling unwell.

We are committed to best practice hygiene

The safety of our people, guests and local communities remains our priority. To protect and ensure your wellbeing, we have:

  • Increased cleaning and hygiene measures
  • Ensured our staff are fully trained on best hygiene practices
  • Hand sanitiser is available in reception
  • All staff have participated in the mandatory government COVID Hospitality Hygiene course
  • Implemented contactless check in at reception

This situation is continually changing, and if there are further updates, we will provide them on this page. We have relaxed our booking terms and conditions, providing you the flexibility to change your booking if needed.

We appreciate your patience during this time and look forward to welcoming you back to our Parks and Resorts when the time comes.

Please read our frequently asked questions below, and if needed, amend your booking with us. If you have another enquiry, please contact us here.

FAQs

I would like to holiday at your property now, what should I do?

As of the 18th May 2020, all parks and resorts are open to essential travellers and those living within the government-specified regions under the condition that you adhere to government direction on social distancing.

  1. To make a booking, simply visit the book now section on our website. Don’t forget, RAC members save up to 20% off accommodation.
  2. Upon arrival, you will be required to sign a declaration form and you may be required to provide proof of residence in the local region.
  3. Please ensure you and your family members adhere to social distancing at all times.

For more information on the regional travel restrictions, please visit here.

I’ve got an existing booking, but cannot travel due to travel restrictions. What should I do?

If you booked directly with us, are currently unable to travel due to travel restrictions in place and are due to arrive before 31st August 2020, you can enjoy a credit on any money already paid towards a future booking, valid for 12 months from the departure date of your initial booking. If you do not wish to take up this offer and would still like a refund, we’ll refund what’s been paid on your booking into your nominated bank account.

We ask for your patience as we work through the high volume of enquiries. Please be assured, we are working as quickly as possible and will respond to everyone as soon as we can. Please expect to receive your refund within 30 days.

Please contact our Parks & Resorts directly to submit your credit or refund request.

Contact us

If you have booked through a third party (e.g. Booking.com, Expedia, etc.): Please get in contact with the booking provider directly.

What are your cancellation terms?

We have relaxed our terms and conditions for guests arriving before 31st August 2020, giving you the chance to amend your booking and receive a credit or to cancel your booking and apply for a full refund.

Please Contact us to discuss further.

Are the Parks and Resorts open?

RAC Parks & Resorts are open to regional and essential travellers

From the 18th of May the WA Government is allowing travel within four newly defined regions. If you live within the relevant government specified region or you are an essential traveller, we are ready to welcome you and help you have a well-deserved relaxing holiday.

Regional travel restrictions are still in place, so we are currently unable to accept leisure travellers who live outside these specified regions.

What is essential travel?

We remain open for those in need of accommodation for essential travel.

This includes any travel related to:

  • Necessary activities for work purposes,
  • Essential accommodation while stopping at one location on your way home,
  • Travel on compassionate grounds and
  • Travel required to return to your place of residence.

What do the regional restrictions mean for me?

Since 31st March 2020, regional travel restrictions are in place across Western Australia, defined as movement through the nine boundaries of the regions.

Exemptions apply for:

  • people travelling to work
  • attending medical appointments
  • transporting freight
  • those who do not have access to groceries or supplies within their region
  • returning to a place of residence
  • attending school or an educational institution where necessary
  • caring for family members
  • compassionate grounds.

If you believe you fall under an exemption category AND are required to travel between these regions you will need to apply for approval to travel via one of the following two options:

https://www.wa.gov.au/organisation/department-of-the-premier-and-cabinet/covid-19-coronavirus-regional-travel-restrictions

We are adjusting our operations in line with the latest government recommendations and health advice, to protect our guests, our people and the wider community. This includes but is not limited to; social distancing practices in all common areas and camp kitchens, closure of on-site restaurants and cafes, closure of all recreational facilities and changes to some of our customer service procedures.

I've got a general enquiry

To contact us with a general enquiry – visit here

Where can I go for more information on COVID-19?

For the latest Coronavirus (COVID-19) travel information visit www.health.gov.au.