{"id":80,"date":"2021-11-30T07:09:33","date_gmt":"2021-11-29T23:09:33","guid":{"rendered":"https:\/\/parksandresorts.rac.com.au\/esperance\/?page_id=80"},"modified":"2022-06-20T14:34:05","modified_gmt":"2022-06-20T06:34:05","slug":"faqs","status":"publish","type":"page","link":"https:\/\/parksandresorts.rac.com.au\/esperance\/park-info\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"has-text-align-center wp-block-heading\">Your questions answered<\/h2>\n\n\n\n<p class=\"has-text-align-center\">We&#8217;ve compiled some commonly asked questions below which might help you with your booking. If your question isn&#8217;t answered here, please get in touch via our <a href=\"https:\/\/parksandresorts.rac.com.au\/esperance\/contact-us\/\">contact form<\/a>. <\/p>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">Booking FAQs<\/h3>\n\n\n<div id=\"template_block_6229a259b91f1\" class=\"template-block\">\n  <div id=\"faqs\">\n                  <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-request-to-stay-next-to-my-friends-or-family\">\n            <span>Q:<\/span>\n            <span>Can I request to stay next to my friends or family? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our website does not currently allow you to make group bookings.<\/p>\n<p>For your best chance to secure side by side accommodation or sites, we recommend that each family book their own site\/accommodation and then have a representative of your group <a href=\"mailto:reservations@racesperanceholidaypark.com.au\">email our team<\/a> with your groups booking numbers at the earliest convenience. Our team will then endeavour to situate you next to each other. Please allow 3-5 business days for an email response.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"when-can-i-book-school-holidays\">\n            <span>Q:<\/span>\n            <span>When can I book school holidays? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Due to high volume demand, we have a repeat booking and release process in place for school holiday periods. Find out more about <a href=\"https:\/\/parksandresorts.rac.com.au\/school-holiday-bookings\/\">school holiday bookings here.\u00a0<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-do-i-claim-my-rac-member-discount\">\n            <span>Q:<\/span>\n            <span>How do I claim my RAC member discount? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>When booking online, enter your RAC member number in step 2 of the booking process. You can find your RAC member number on your member card, on your bill or by logging into myRAC. The RAC member discount is only available when booking direct.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-rac-esperance-holiday-parks-cancellation-policy\">\n            <span>Q:<\/span>\n            <span>What is RAC Esperance Holiday Park&#8217;s cancellation policy?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You can cancel up to 72hrs prior to your arrival without penalty.<\/p>\n<p>Cancellations made within 72 hours of your arrival will forfeit the cost of your first night\u2019s stay.<\/p>\n<p>You can read <a href=\"https:\/\/parksandresorts.rac.com.au\/terms-conditions-and-policies\/\">more information here.<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-payment-options-are-available-at-rac-esperance-holiday-park\">\n            <span>Q:<\/span>\n            <span>What payment options are available at RAC Esperance Holiday Park?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You can choose to pay by credit card, lay-by or gift voucher.<\/p>\n<p>To find out more about our lay-by option, visit our <a href=\"https:\/\/parksandresorts.rac.com.au\/flexible-booking-terms\/\">flexible booking terms<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-accessibility-is-included-for-guests\">\n            <span>Q:<\/span>\n            <span>What accessibility is included for guests?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have included a range of features to ensure our park is accessible for all guests. To help plan your holiday, view our <a href=\"https:\/\/link.wellstrategic.com.au\/RAC-Esperance-Accessible-Virtual-Tour\">Accessible Virtual Tour here.\u00a0<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n            <\/div>\n  <\/div>\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">General FAQs<\/h3>\n\n\n<div id=\"template_block_623aaa988cc9e\" class=\"template-block\">\n  <div id=\"faqs\">\n                  <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-the-park-pet-friendly\">\n            <span>Q:<\/span>\n            <span>Is the park pet-friendly?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have <a href=\"https:\/\/parksandresorts.rac.com.au\/esperance\/accommodation\/two-bedroom-pet-friendly-park-cabin\/\">pet-friendly cabins<\/a> available, and all of our <a href=\"https:\/\/parksandresorts.rac.com.au\/esperance\/accommodation-and-sites\/campsites\/\">campsites<\/a> are pet-friendly. Pets must be included in your booking, which you can do by adding them to the guest drop-down when you place your booking online.<\/p>\n<p>Pets must be kept on a lead at all times while in the park and must not be left unattended. There are some shared spaces where pets are not allowed, including the pool, recreation room and camp kitchens.<\/p>\n<p>Before booking, please take the time to read through our <a href=\"https:\/\/parksandresorts.rac.com.au\/terms-conditions-and-policies\/pet-policy\/\">Pet Policy<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-check-in-check-out\">\n            <span>Q:<\/span>\n            <span>What time is check-in\/check-out? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Check-in is from 2pm, and check-out is by 10am.<\/p>\n<p>Please note that our reception closes at 6pm. If you are arriving after this time, you can register for contactless check-in. This option will be provided to you in your prearrival email 14 days before your stay.<\/p>\n<p>We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-reception-open\">\n            <span>Q:<\/span>\n            <span>What time is reception open?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our reception is open from 8am \u2013 6pm, seven days a week.<\/p>\n<p>Our team is always happy to help you with any enquiries. We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-arrive-after-hours\">\n            <span>Q:<\/span>\n            <span>Can I arrive after hours?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, if you arrive after 6pm we offer contactless check-in. You will receive this option in your pre-arrival email 14 days before your stay.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-many-cars-can-i-bring\">\n            <span>Q:<\/span>\n            <span>How many cars can I bring? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>One car parking bay is allocated per villa, studio, cabin, or site.<\/p>\n<p>Should you require additional parking, please <a href=\"https:\/\/parksandresorts.rac.com.au\/esperance\/contact-us\/\">contact our friendly team<\/a> ahead of your stay to check availability.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-park-my-boat-or-trailer-too\">\n            <span>Q:<\/span>\n            <span>Can I park my boat or trailer too?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>One car parking bay is allocated per villa, studio, cabin, or site.<\/p>\n<p>If you are planning on bringing additional vehicles (including boats and\/or trailers) please <a href=\"https:\/\/parksandresorts.rac.com.au\/esperance\/contact-us\/\">contact our friendly team<\/a> before your stay. Space is limited and available at the manager\u2019s discretion.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-there-housekeeping-services-included\">\n            <span>Q:<\/span>\n            <span>Are there housekeeping services included?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Villa and ensuite site bookings of seven days or more will receive a mid-stay service. Shorter stays do not receive this service.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-wi-fi\">\n            <span>Q:<\/span>\n            <span>Do you have Wi-Fi? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have free Wi-Fi available for you to use during your stay.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-a-swimming-pool\">\n            <span>Q:<\/span>\n            <span>Do you have a swimming pool? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we offer a large swimming pool that is heated all year around.<\/p>\n<p>Pool towels are provided in villas, studios and cabins.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-bikes-and-scooters-allowed\">\n            <span>Q:<\/span>\n            <span>Are bikes and scooters allowed? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, you are welcome to bring your bike and\/or scooter with you. Please note that helmets are mandatory and rules for use within the park must be adhered to.<\/p>\n<p>As of 15 December 2025 all e-ridables (including eScooters, eSkateboards and eBikes) are banned. For more details, see our e-ridable <a href=\"https:\/\/parksandresorts.rac.com.au\/e-rideable_ban_faq\/\">FAQ\u2019s page.<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-laundry-facilities\">\n            <span>Q:<\/span>\n            <span>Do you have laundry facilities? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have a camp laundry. Washing and drying machines are available for guest use for a small fee. You will find clotheslines situated throughout the park.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-available-in-your-general-store\">\n            <span>Q:<\/span>\n            <span>What is available in your general store? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our general store offers a substantial range of grocery and holiday essentials, such as ice, milk, snacks, and toiletries.<\/p>\n<p><a href=\"https:\/\/goo.gl\/maps\/FtuKrtaQbEg5mWvCA\">IGA Express<\/a> is also located close by.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-porta-cots-and-highchairs-available-for-hire\">\n            <span>Q:<\/span>\n            <span>Are porta cots and highchairs available for hire?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have a small number of porta cots and highchairs available for hire.<\/p>\n<p>To request this equipment, place a comment in your online booking.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-are-rac-esperance-holiday-parks-accessibility-friendly-features-and-facilities\">\n            <span>Q:<\/span>\n            <span>What are RAC Esperance Holiday Park\u2019s accessibility-friendly features and facilities?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We offer a variety of accessibility-friendly features and facilities at RAC Esperance Holiday Park.<\/p>\n<p>Our new camp kitchen offers lowered benchtops, there is an accessible chair lift for entry into our swimming pool, an accessibility-friendly reception building, plus wheelchair access to all communal buildings and supporting footpaths throughout the park.<\/p>\n<p>We also offer fully accessible bathrooms at our recreation room and in our shared amenities block. These include cleared access around bathroom amenities, grab rails at both showers and toilets, fold-down seats to showers, and 800mm wall-mounted basins with access for wheelchair users. An accessible cubicle is also available.<\/p>\n<p>If you would like to find out more about our accessibility-friendly features and facilities, please <a href=\"https:\/\/parksandresorts.rac.com.au\/esperance\/contact-us\/\">contact our friendly team<\/a> who will be happy to assist you with any questions.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-there-bbq-facilities\">\n            <span>Q:<\/span>\n            <span>Are there BBQ facilities?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we offer BBQ facilities throughout the park.<\/p>\n<p>Please consult our <a href=\"https:\/\/parksandresorts.rac.com.au\/esperance\/park-info\/park-map\/\">park map<\/a> to see specific locations.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-linen-provided-in-cabin-and-studio-accommodation\">\n            <span>Q:<\/span>\n            <span>Is linen provided in cabin and studio accommodation?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, all linen is provided for you in our villas, cabins, and studios.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-a-dump-point-on-site\">\n            <span>Q:<\/span>\n            <span>Do you have a dump point on site? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have a dump point available that is easily accessible to all caravan and camping sites.<\/p>\n<p>Please consult our <a href=\"https:\/\/parksandresorts.rac.com.au\/esperance\/park-info\/park-map\/\">park map<\/a> for more information.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-use-my-generator\">\n            <span>Q:<\/span>\n            <span>Can I use my generator? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>No. The use of generators is not permitted within the park. However, please note that our powered caravan and camping sites offer 240 volts\/15-amp power.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-in-the-camp-kitchen\">\n            <span>Q:<\/span>\n            <span>What is in the camp kitchen? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our camp kitchens are equipped with kettles, toasters, microwaves, stovetops, fridges, and hot water.<\/p>\n<p>Please note we do not have communal pots, pans, cutlery, or cooking utensils, so make sure to bring these with you.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-kind-of-ground-will-i-be-camping-on\">\n            <span>Q:<\/span>\n            <span>What kind of ground will I be camping on? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have a mixture of grass and slab sites available. As our grass is still being established in some locations, please be prepared for sandy conditions.<\/p>\n<p>We recommend bringing heavy-duty tent pegs and a hammer if you are pitching a tent or a canopy.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-the-park-accessible\">\n            <span>Q:<\/span>\n            <span>Is the park accessible?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have included a range of features to ensure our park is accessible for all guests. To help plan your holiday, view our <a href=\"https:\/\/link.wellstrategic.com.au\/RAC-Esperance-Accessible-Virtual-Tour\">Accessible Virtual Tour here.\u00a0<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n            <\/div>\n  <\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your questions answered We&#8217;ve compiled some commonly asked questions below which might help you with your booking. If your question isn&#8217;t answered here, please get in touch via our contact form. Booking FAQs General FAQs<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":78,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | RAC Esperance Holiday Park<\/title>\n<meta name=\"description\" content=\"Read our RAC Esperance Holiday Park FAQs to find out everything you need to know before you book your next trip.\" \/>\n<link rel=\"canonical\" href=\"https:\/\/parksandresorts.rac.com.au\/esperance\/park-info\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | RAC Esperance Holiday Park\" \/>\n<meta property=\"og:description\" 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