{"id":80,"date":"2021-11-30T07:09:33","date_gmt":"2021-11-29T23:09:33","guid":{"rendered":"https:\/\/parksandresorts.rac.com.au\/exmouth\/?page_id=80"},"modified":"2022-06-20T14:04:39","modified_gmt":"2022-06-20T06:04:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/parksandresorts.rac.com.au\/exmouth\/park-info\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"has-text-align-center wp-block-heading\">Your questions answered<\/h2>\n\n\n\n<p class=\"has-text-align-center\">We&#8217;ve compiled some commonly asked questions below which might help you with your booking. If your question isn&#8217;t answered here, please get in touch via our <a href=\"https:\/\/parksandresorts.rac.com.au\/exmouth\/contact-us\/\">contact form<\/a>. <\/p>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">Booking FAQs<\/h3>\n\n\n<div id=\"template_block_6229a259b91f1\" class=\"template-block\">\n  <div id=\"faqs\">\n                  <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-request-to-stay-next-to-my-friends-or-family\">\n            <span>Q:<\/span>\n            <span>Can I request to stay next to my friends or family? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our website does not currently allow you to make group bookings.<\/p>\n<p>For your best chance to secure side by side accommodation or sites, we recommend that each family book their own site\/accommodation and then have a representative of your group <a href=\"mailto:reservations@racexmouthcape.com.au\">email our team<\/a> with your groups booking numbers at the earliest convenience. Our team will then endeavour to situate you next to each other. Please allow 3-5 business days for an email response.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"when-can-i-book-school-holidays\">\n            <span>Q:<\/span>\n            <span>When can I book school holidays? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Due to high volume demand, we have a repeat booking and release process in place for school holiday periods. Find out more about school holiday bookings <a href=\"https:\/\/parksandresorts.rac.com.au\/school-holiday-bookings\/\">here<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-do-i-claim-my-rac-member-discount\">\n            <span>Q:<\/span>\n            <span>How do I claim my RAC member discount? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>When booking online, enter your RAC member number in step 2 of the booking process. You can find your RAC member number on your member card, on your bill or by logging into myRAC. The RAC member discount is only available when booking direct.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-rac-exmouth-cape-holiday-parks-cancellation-policy\">\n            <span>Q:<\/span>\n            <span>What is RAC Exmouth Cape Holiday Park\u2019s cancellation policy?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You can cancel up to 72hrs prior to your arrival without penalty.<\/p>\n<p>Cancellations made within 72 hours of your arrival will forfeit the cost of your first night\u2019s stay.<\/p>\n<p>You can read more information <a href=\"https:\/\/parksandresorts.rac.com.au\/terms-conditions-and-policies\/booking-policy\/\">here<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-payment-options-are-available-at-rac-exmouth-cape-holiday-park\">\n            <span>Q:<\/span>\n            <span>What payment options are available at RAC Exmouth Cape Holiday Park?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You can choose to pay by credit card, lay-by or gift voucher.<\/p>\n<p>To find out more about our lay-by option, visit our <a href=\"https:\/\/parksandresorts.rac.com.au\/flexible-booking-terms\/\">flexible booking terms<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n            <\/div>\n  <\/div>\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">General FAQs<\/h3>\n\n\n<div id=\"template_block_623aaa988cc9e\" class=\"template-block\">\n  <div id=\"faqs\">\n                  <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-the-park-pet-friendly\">\n            <span>Q:<\/span>\n            <span>Is the park pet-friendly?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have <a href=\"https:\/\/parksandresorts.rac.com.au\/exmouth\/accommodation\/pet-powered-site\/\">pet-friendly sites<\/a> available. Pets must be included in your booking, which you can do by adding them to the guest drop-down when you place your booking online.<\/p>\n<p>Pets must be kept on a lead at all times while in the park and must not be left unattended. There are some shared spaces where pets are not allowed, including the pool, recreation room and camp kitchens. Please contact Ningaloo Visitor Centre for help finding a dog-sitter if needed.<\/p>\n<p>Before booking, please take the time to read through our <a href=\"https:\/\/parksandresorts.rac.com.au\/terms-conditions-and-policies\/pet-policy\/\">Pet Policy<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-offer-dog-sitting-services\">\n            <span>Q:<\/span>\n            <span>Do you offer dog sitting services? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>No, contact the <a href=\"https:\/\/www.ningaloocentre.com.au\/contact-us.aspx\">Ningaloo Visitor Centre<\/a> for a list of local dog sitters.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-check-in-check-out\">\n            <span>Q:<\/span>\n            <span>What time is check-in\/check-out? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Check-in is from 2pm, and check-out is by 10am.<\/p>\n<p>Please note that our reception closing time varies across the peak and off-peak seasons. This information is available via our <a href=\"https:\/\/parksandresorts.rac.com.au\/exmouth\/contact-us\/\">Contact Us<\/a> page. If you are arriving after reception closes, you can register for contactless check-in. This option will be provided to you in your prearrival email 14 days before your stay.<\/p>\n<p>We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-reception-open\">\n            <span>Q:<\/span>\n            <span>What time is reception open?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our reception is currently open from 8.30am \u2013 5pm, seven days a week. Closing time varies during high and low season.<\/p>\n<p>Our team is always happy to help you with any enquiries. We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-arrive-after-hours\">\n            <span>Q:<\/span>\n            <span>Can I arrive after hours?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, if you arrive after 6pm you can register for contactless check-in. This option will be provided to you in your prearrival email 14 days before your stay.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-many-cars-can-i-bring\">\n            <span>Q:<\/span>\n            <span>How many cars can I bring?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>One vehicle only is permitted per site or cabin. Additional vehicles, boats or trailers need to be parked outside of the property, on Truscott Crescent.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-park-my-boat-or-trailer-too\">\n            <span>Q:<\/span>\n            <span>Can I park my boat or trailer too?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>One vehicle only is permitted per site or cabin. Additional vehicles, boats or trailers need to be parked outside of the property, on Truscott Crescent.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-phone-service-providers-work-in-exmouth\">\n            <span>Q:<\/span>\n            <span>What phone service providers work in Exmouth?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Only Telstra and Optus provide coverage in Exmouth.<\/p>\n<p>You will be able to use our free Wi-Fi while at the park.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"where-is-the-nearest-general-store\">\n            <span>Q:<\/span>\n            <span>Where is the nearest general store? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Both Exmouth Wholesalers and Exmouth IGA are located within a short drive or walk from the park.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-close-is-the-nearest-beach\">\n            <span>Q:<\/span>\n            <span>How close is the nearest beach?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Town Beach is located just a short drive from the park, or you can also reach the beach on foot (about a 25-minute walk).<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-a-restaurant-or-cafe-on-site\">\n            <span>Q:<\/span>\n            <span>Do you have a restaurant or caf\u00e9 on site?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our onsite coffee van operates seasonally and has now closed for the year. However, we are also within walking distance of the town centre, where you will find several restaurants and caf\u00e9s.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-wi-fi\">\n            <span>Q:<\/span>\n            <span>Do you have Wi-Fi? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have free Wi-Fi available for our guests to use within the park.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-bikes-and-scooters-allowed\">\n            <span>Q:<\/span>\n            <span>Are bikes and scooters allowed? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, you are welcome to bring your bike and\/or scooter with you. Please note that helmets are mandatory and rules for use within the park must be adhered to.<\/p>\n<p>As of 15 December 2025 all e-ridables (including eScooters, eSkateboards and eBikes) are banned. For more details, see our e-ridable <a href=\"https:\/\/parksandresorts.rac.com.au\/e-rideable_ban_faq\/\">FAQ\u2019s page.<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-laundry-facilities\">\n            <span>Q:<\/span>\n            <span>Do you have laundry facilities? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have a camp laundry. Washing and drying machines are available for guest use for a small fee. Clotheslines are also available.<\/p>\n<p>We can provide change, however do not offer cash out.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-available-in-your-kiosk\">\n            <span>Q:<\/span>\n            <span>What is available in your kiosk? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We offer a small range of kiosk items, including bags of ice, milk, ice creams and soft drinks.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-the-water-drinkable\">\n            <span>Q:<\/span>\n            <span>Is the water drinkable?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, all the water from our taps on-site and in our shared facilities is drinkable.<\/p>\n<p>We do use bore water, but for reticulation purposes only.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-equipment-for-hire\">\n            <span>Q:<\/span>\n            <span>Do you have equipment for hire? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have a range of pedal karts, snorkels and cutlery packs for hire for onsite guests only. Please note, bikes are not available for hire at the Park.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-take-tour-bookings\">\n            <span>Q:<\/span>\n            <span>Do you take tour bookings?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our friendly reception team are able to offer advice on things to see and do in Exmouth, so feel free to head in for a chat. Ocean Eco Adventures is situated next door to our reception and are able to place bookings for you during the peak season (closed in off season).<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-refill-gas-bottles\">\n            <span>Q:<\/span>\n            <span>Do you refill gas bottles? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we can refill gas bottles for onsite guests only, with advanced notice.<\/p>\n<p>Visit our friendly team at reception who will be able to help you.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-wash-my-car-caravan-boat-at-the-park\">\n            <span>Q:<\/span>\n            <span>Can I wash my car\/caravan\/boat at the park?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, there is a wash bay on site that is available for you to use for a small fee. <\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-are-rac-exmouth-cape-holiday-parks-accessibility-friendly-features-and-facilities\">\n            <span>Q:<\/span>\n            <span>What are RAC Exmouth Cape Holiday Park\u2019s accessibility-friendly features and facilities?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our accessibility-friendly features and facilities include wheelchair access to our camp kitchen and recreation room. There is also an accessible bathroom in our shared amenities block, close to our camping areas and caravan sites.<\/p>\n<p>If you would like to find out more about our accessibility-friendly features and facilities, please <a href=\"https:\/\/parksandresorts.rac.com.au\/exmouth\/contact-us\/\">contact our friendly team<\/a> who will be happy to assist you with any questions.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-there-bbq-facilities\">\n            <span>Q:<\/span>\n            <span>Are there BBQ facilities?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we offer BBQ facilities throughout the park.<\/p>\n<p>Please consult our <a href=\"https:\/\/parksandresorts.rac.com.au\/exmouth\/park-info\/park-map\/\">park map<\/a> to see specific locations.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-a-swimming-pool\">\n            <span>Q:<\/span>\n            <span>Do you have a swimming pool?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have two swimming pools available for you to use during your stay with us.<\/p>\n<p>Please make sure to bring your own pool towels.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-linen-provided-in-cabin-and-studio-accommodation\">\n            <span>Q:<\/span>\n            <span>Is linen provided in cabin and studio accommodation?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, all linen is provided for you.<\/p>\n<p>Please note that we do not offer pool towels, so you will need to bring these with you.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-in-the-camp-kitchen\">\n            <span>Q:<\/span>\n            <span>What is in the camp kitchen? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our camp kitchens are equipped with kettles, toasters, microwaves, stovetops, fridges, freezers and hot water.<\/p>\n<p>Please note we do not have communal pots, pans, cutlery, or cooking utensils, so make sure to bring these with you.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-much-shade-will-my-campsite-have\">\n            <span>Q:<\/span>\n            <span>How much shade will my campsite have?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>While we have planted many new trees throughout our recently expanded campground, these trees are still in their infancy.<\/p>\n<p>We appreciate your patience as they grow, and we recommend you bring an adequate awning or gazebo with you for shade.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-type-of-ground-will-i-be-camping-on\">\n            <span>Q:<\/span>\n            <span>What type of ground will I be camping on?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have a mix of cracker dust, soft ground sites and concrete slab sites.<\/p>\n<p>Due to the ground our park is built on and water limitations within the town of Exmouth, many of our sites are on very hard ground. We have drills available at reception for tent pegs, should you require.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n            <\/div>\n  <\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your questions answered We&#8217;ve compiled some commonly asked questions below which might help you with your booking. If your question isn&#8217;t answered here, please get in touch via our contact form. Booking FAQs General FAQs<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":78,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | RAC Exmouth Cape Holiday Park<\/title>\n<meta name=\"description\" content=\"Read our RAC Exmouth Cape Holiday Park FAQs to find out everything you need to know before you book your next trip.\" \/>\n<link rel=\"canonical\" href=\"https:\/\/parksandresorts.rac.com.au\/exmouth\/park-info\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | RAC Exmouth Cape Holiday Park\" \/>\n<meta property=\"og:description\" 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