{"id":80,"date":"2021-11-30T07:09:33","date_gmt":"2021-11-29T23:09:33","guid":{"rendered":"https:\/\/parksandresorts.rac.com.au\/monkey-mia\/?page_id=80"},"modified":"2022-06-20T13:56:33","modified_gmt":"2022-06-20T05:56:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/parksandresorts.rac.com.au\/monkey-mia\/resort-info\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"has-text-align-center wp-block-heading\">Your questions answered<\/h2>\n\n\n\n<p class=\"has-text-align-center\">We&#8217;ve compiled some commonly asked questions below which might help you with your booking. If your question isn&#8217;t answered here, please get in touch via our <a href=\"https:\/\/parksandresorts.rac.com.au\/monkey-mia\/contact-us\/\">contact form<\/a>. <\/p>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">Booking FAQs<\/h3>\n\n\n<div id=\"template_block_6229a259b91f1\" class=\"template-block\">\n  <div id=\"faqs\">\n                  <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-request-to-stay-next-to-my-friends-or-family\">\n            <span>Q:<\/span>\n            <span>Can I request to stay next to my friends or family? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our website does not currently allow you to make group bookings.<\/p>\n<p>For your best chance to secure side by side accommodation or sites, we recommend that each family book their own site\/accommodation and then have a representative of your group <a href=\"mailto:reservations@racmonkeymia.com.au\">email our team<\/a> with your groups booking numbers at the earliest convenience. Our team will then endeavour to situate you next to each other. Please allow 3-5 business days for an email response.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"when-can-i-book-school-holidays\">\n            <span>Q:<\/span>\n            <span>When can I book school holidays? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Due to high volume demand, we have a repeat booking and release process in place for school holiday periods. Find out more about <a href=\"https:\/\/parksandresorts.rac.com.au\/school-holiday-bookings\/\">school holiday bookings here.\u00a0<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-do-i-claim-my-rac-member-discount\">\n            <span>Q:<\/span>\n            <span>How do I claim my RAC member discount? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>When booking online, enter your RAC member number in step 2 of the booking process. You can find your RAC member number on your member card, on your bill or by logging into myRAC. The RAC member discount is only available when booking direct.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-the-cancellation-policy-at-rac-monkey-mia-dolphin-resort\">\n            <span>Q:<\/span>\n            <span>What is the cancellation policy at RAC Monkey Mia Dolphin Resort?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You can cancel up to 72hrs prior to your arrival without penalty.<\/p>\n<p>Cancellations made within 72 hours of your arrival will forfeit the cost of your first night\u2019s stay.<\/p>\n<p>You can read <a href=\"https:\/\/parksandresorts.rac.com.au\/terms-conditions-and-policies\/booking-policy\/\">more information here<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-payment-options-are-available-at-rac-monkey-mia-dolphin-resort\">\n            <span>Q:<\/span>\n            <span>What payment options are available at RAC Monkey Mia Dolphin Resort? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You can choose to pay by credit card, lay-by or gift voucher.<\/p>\n<p>To find out more about our lay-by option, visit our <a href=\"https:\/\/parksandresorts.rac.com.au\/flexible-booking-terms\/\">flexible booking terms<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n            <\/div>\n  <\/div>\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">General FAQs<\/h3>\n\n\n<div id=\"template_block_62942e76c57f6\" class=\"template-block\">\n  <div id=\"faqs\">\n                  <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-reception-open\">\n            <span>Q:<\/span>\n            <span>What time is reception open? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our reception is open from 8am \u2013 8pm, seven days a week.<\/p>\n<p>Our team is always happy to help you with any enquiries. We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-time-is-check-in-check-out\">\n            <span>Q:<\/span>\n            <span>What time is check-in\/check-out?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Check-in is from 2pm, and check-out is by 10am.<\/p>\n<p>Please note that our reception closes at 8pm. If you are arriving after this time, please <a href=\"https:\/\/parksandresorts.rac.com.au\/monkey-mia\/contact-us\/\">get in touch<\/a> with our team ahead of your stay to organise after-hours check-in.<\/p>\n<p>We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-arrive-after-hours\">\n            <span>Q:<\/span>\n            <span>Can I arrive after hours? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, if you arrive after 8pm we can organise an after-hours check-in for you.<\/p>\n<p>Please <a href=\"https:\/\/parksandresorts.rac.com.au\/monkey-mia\/contact-us\/\">get in touch<\/a> with our team ahead of your stay to organise this.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-the-additional-fee-paid-on-arrival\">\n            <span>Q:<\/span>\n            <span>What is the additional fee paid on arrival?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>A reserve entry fee is charged by the Department of Biodiversity, Conservation and Attractions (DBCA) for entry into the Monkey Mia Reserve where our RAC Monkey Mia Dolphin Resort is located, as well as Shark Bay.<\/p>\n<p>This fee is not paid to our resort, but paid direct to DBCA for the continued care, welfare, management, and research of the Monkey Mia dolphins. The fee is not included in any of our accommodation costs. You can read more about it <a href=\"https:\/\/exploreparks.dbca.wa.gov.au\/park\/monkey-mia-conservation-park\">here<\/a>.<\/p>\n<p>Thank you for your support in sustaining the valuable wildlife at Monkey Mia.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-the-resort-pet-friendly\">\n            <span>Q:<\/span>\n            <span>Is the resort pet-friendly? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have pet-friendly powered and unpowered sites available. Pets must be included in your booking, which you can do by adding them to the guest drop down when you place your booking online.<\/p>\n<p>Pets must be kept on a lead at all times while in the park and must not be left unattended. There are some shared spaces where pets are not allowed, including the pool, recreation room and camp kitchens.<\/p>\n<p>Before booking, please take the time to read through our <a href=\"https:\/\/parksandresorts.rac.com.au\/terms-conditions-and-policies\/pet-policy\/\">Pet Policy<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-resort-activities-are-there\">\n            <span>Q:<\/span>\n            <span>What resort activities are there? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>You\u2019ll find a huge range of activities to enjoy in Monkey Mia. Head to the beach to meet the friendly dolphins, go swimming or snorkelling, or explore the many wonders of Shark Bay.<\/p>\n<p>For even more inspiration, visit our page for <a href=\"https:\/\/parksandresorts.rac.com.au\/monkey-mia\/events-and-things-to-do\/\">things to do in Monkey Mia<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"when-can-i-see-the-dolphins\">\n            <span>Q:<\/span>\n            <span>When can I see the dolphins?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>As part of your entry fee to Monkey Mia Conservation Park, you are welcome to participated in the daily dolphin experience. <\/p>\n<p>The dolphins are fed three times between 7.45am and 12 noon where the dolphins choose the times so get there early to make sure you don\u2019t miss out.<br \/>\nAlthough rare, there are days when the dolphins do not visit the beach. <\/p>\n<p>Please be aware that in entering the Monkey Mia Conservation Park, you are understanding that you must try and stay 50 metres away from dolphins in the water and are not permitted to touch them. This is for their well-being and your safety.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-feed-the-emus\">\n            <span>Q:<\/span>\n            <span>Can I feed the emus?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>For your safety and the safety of others, please DO NOT feed the emus. We are seeing emus demonstrating aggressive behaviour towards people and dogs. This behaviour is encouraged by unlawful feeding. To protect yourself, kids, pets and other guests, please:<\/p>\n<ul>\n<li>Do not feed the emus<\/li>\n<li>Do not leave rubbish outside your tent\/van\/room<\/li>\n<li>Store your food out of sight<\/li>\n<li>Supervise children with food<\/li>\n<li>Keep your pets close<\/li>\n<li>Store pet food and water out of sight<\/li>\n<li>Guard\/cover your food in BBQ areas and on tables<\/li>\n<\/ul>\n<p>Please report any incidents with emus to staff.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-many-cars-can-i-bring\">\n            <span>Q:<\/span>\n            <span>How many cars can I bring? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>One car parking bay is allocated per reservation.<\/p>\n<p>Should you require additional parking, please <a href=\"https:\/\/parksandresorts.rac.com.au\/monkey-mia\/contact-us\/\">get in touch<\/a> with our team ahead of your stay to check availability.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-park-my-boat-or-trailer-too\">\n            <span>Q:<\/span>\n            <span>Can I park my boat or trailer too?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>One car parking bay is allocated per reservation.<\/p>\n<p>Boats and trailers must be parked in the public boat parking area located outside of the resort.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-bikes-and-scooters-allowed\">\n            <span>Q:<\/span>\n            <span>Are bikes and scooters allowed?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, you are welcome to bring your bike and\/or scooter with you. Please note that helmets are mandatory and rules for use within the park must be adhered to.<\/p>\n<p>As of 15 December 2025 all e-ridables (including eScooters, eSkateboards and eBikes) are banned. For more details, see our e-ridable <a href=\"https:\/\/parksandresorts.rac.com.au\/e-rideable_ban_faq\/\">FAQ\u2019s page.<\/a><\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-there-an-airport-shuttle-service-available-to-the-resort\">\n            <span>Q:<\/span>\n            <span>Is there an airport shuttle service available to the resort?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we offer an airport shuttle service to and from the resort for a fee. You can add this to your booking when checking out.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"where-is-the-nearest-general-store\">\n            <span>Q:<\/span>\n            <span>Where is the nearest general store?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>We have an on-site general store which stocks all your daily essentials, offering a wide range of snacks, cold drinks, and souvenirs, plus fishing and beach accessories.<\/p>\n<p>The nearest supermarket is Shark Bay Supermarket, located a 20-minute drive from the resort.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-wi-fi\">\n            <span>Q:<\/span>\n            <span>Do you have Wi-Fi?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have free Wi-Fi available for our guests to use.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"are-there-bbq-facilities\">\n            <span>Q:<\/span>\n            <span>Are there BBQ facilities? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we offer BBQ facilities throughout the park.<\/p>\n<p>Please consult our <a href=\"https:\/\/parksandresorts.rac.com.au\/monkey-mia\/resort-info\/resort-map\/\">resort map<\/a> to see specific locations.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-a-swimming-pool\">\n            <span>Q:<\/span>\n            <span>Do you have a swimming pool? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, we have a resort-style swimming pool, plus an additional swimming pool and a wading pool for the kids to enjoy.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"do-you-have-laundry-facilities\">\n            <span>Q:<\/span>\n            <span>Do you have laundry facilities?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, please refer to the Resort map for laundry locations. Washing and drying machines are available for guest use for a small fee. Washing powder is available for a small charge from the General Store or from the vending machines located in the Dolphin Lodge, Powered &amp; Unpowered Laundry. Clotheslines are also available.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"what-is-in-the-camp-kitchen\">\n            <span>Q:<\/span>\n            <span>What is in the camp kitchen? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Our camp kitchens are equipped with kettles, toasters, microwaves, stovetops, fridges, and hot water.<\/p>\n<p>Please note we do not have communal pots, pans, cutlery, or cooking utensils, so make sure to bring these with you.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"is-linen-provided\">\n            <span>Q:<\/span>\n            <span>Is linen provided? <\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Yes, linen is provided in all villa, studio, room, and dorm accommodation.<\/p>\n<p>Please note that we do not offer pool towels, so you will need to bring these with you.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"how-close-is-the-nearest-beach\">\n            <span>Q:<\/span>\n            <span>How close is the nearest beach?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>The beach is just footsteps away from Monkey Mia Dolphin Resort. The clear waters are excellent for diving, swimming, and snorkelling.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"can-i-go-fishing-in-monkey-mia\">\n            <span>Q:<\/span>\n            <span>Can I go fishing in Monkey Mia?<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Shark Bay stands out as a premier fishing destination in Western Australia due to its vast expanse of seagrass meadows spanning over 4800 square kilometers. These rich habitats attract a diverse array of fish species such as mulloway, trevally, bream, whiting, and the renowned pink snapper that the region is celebrated for.<\/p>\n<p>Whether you\u2019re planning a leisurely afternoon of beach fishing or a full day out on the boat, understanding the essential<a href=\"https:\/\/www.sharkbay.org\/dos-and-donts-of-fishing-in-shark-bay\/\">\u00a0dos and don\u2019ts of fishing in Shark Bay\u00a0<\/a>is crucial. These tips will not only enhance your fishing experience but also ensure compliance with local Fisheries and Marine Officers, ensuring your focus remains on catching fish, not incurring fines.<\/p>\n<p>For more information you can also view the<a href=\"https:\/\/exploreparks.dbca.wa.gov.au\/sites\/default\/files\/2021-12\/shark-bay-marine-reserves-visitor-guide.pdf\">\u00a0Shark Bay Marine Reserves Visitor Guide<\/a>.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n              <ul class=\"faqs--container\">\n          <li class=\"faqs--question style--faq\" id=\"stormwater-management\">\n            <span>Q:<\/span>\n            <span>Stormwater management<\/span><\/li>\n          <li class=\"faqs--answer style--faq\" style=\"display: none;\">\n            <span>A:<\/span>\n            <span>\n              <p>Uncontrolled stormwater drainage from the Resort has the potential to negatively impact marine species as it can transport rubbish, sediment and nutrients into the marine environment. Stormwater management drains have been installed on the property to contain stormwater and prevent it from flowing to the foreshore area and into the marine environment.<\/p>\n            <\/span>\n          <\/li>\n        <\/ul>\n            <\/div>\n  <\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your questions answered We&#8217;ve compiled some commonly asked questions below which might help you with your booking. If your question isn&#8217;t answered here, please get in touch via our contact form. Booking FAQs General FAQs<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":78,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | RAC Monkey Mia Dolphin Resort<\/title>\n<meta name=\"description\" content=\"Read our RAC Monkey Mia Dolphin Resort FAQs to find out everything you need to know before you book your next trip.\" \/>\n<link rel=\"canonical\" href=\"https:\/\/parksandresorts.rac.com.au\/monkey-mia\/resort-info\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | RAC Monkey Mia Dolphin Resort\" \/>\n<meta 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