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RAC Monkey Mia Dolphin Resort FAQs
Coral Coast, Western Australia
Your questions answered
We’ve compiled some commonly asked questions below which might help you with your booking. If your question isn’t answered here, please get in touch via our contact form.
Booking FAQs
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Q:
Can I request to stay next to my friends or family?
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A:
Our website does not currently allow you to make group bookings.
For your best chance to secure side by side accommodation or sites, we recommend that each family book their own site/accommodation and then have a representative of your group email our team with your groups booking numbers at the earliest convenience. Our team will then endeavour to situate you next to each other. Please allow 3-5 business days for an email response.
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Q:
When can I book school holidays?
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A:
Due to high volume demand, we have a repeat booking and release process in place for school holiday periods. Find out more about school holiday bookings here.
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Q:
How do I claim my RAC member discount?
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A:
When booking online, enter your RAC member number in step 2 of the booking process. You can find your RAC member number on your member card, on your bill or by logging into myRAC. The RAC member discount is only available when booking direct.
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Q:
What is the cancellation policy at RAC Monkey Mia Dolphin Resort?
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A:
You can cancel up to 72hrs prior to your arrival without penalty.
Cancellations made within 72 hours of your arrival will forfeit the cost of your first night’s stay.
You can read more information here.
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Q:
What payment options are available at RAC Monkey Mia Dolphin Resort?
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A:
You can choose to pay by credit card, BPAY, lay-by or gift voucher.
To find out more about our lay-by option, visit our flexible booking terms.
General FAQs
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Q:
Can I feed the emus?
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A:
For your safety and the safety of others, please DO NOT feed the emus. We are seeing emus demonstrating aggressive behaviour towards people and dogs. This behaviour is encouraged by unlawful feeding. To protect yourself, kids, pets and other guests, please:
- Do not feed the emus
- Do not leave rubbish outside your tent/van/room
- Store your food out of sight
- Supervise children with food
- Keep your pets close
- Store pet food and water out of sight
- Guard/cover your food in BBQ areas and on tables
Please report any incidents with emus to staff.
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Q:
Is the resort pet-friendly?
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A:
We have pet-friendly powered and unpowered sites available. Pets must be included in your booking, which you can do by adding them to the guest drop down when you place your booking online.
Pets must be kept on a lead at all times while in the park and must not be left unattended. There are some shared spaces where pets are not allowed, including the pool, recreation room and camp kitchens.
Before booking, please take the time to read through our Pet Policy.
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Q:
What time is check-in/check-out?
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A:
Check-in is from 2pm, and check-out is by 10am.
Please note that our reception closes at 8pm. If you are arriving after this time, please get in touch with our team ahead of your stay to organise after-hours check-in.
We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.
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Q:
What time is reception open?
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A:
Our reception is open from 8am – 8pm, seven days a week.
Our team is always happy to help you with any enquiries. We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.
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Q:
Can I arrive after hours?
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A:
Yes, if you arrive after 8pm we can organise an after-hours check-in for you.
Please get in touch with our team ahead of your stay to organise this.
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Q:
How many cars can I bring?
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A:
One car parking bay is allocated per reservation.
Should you require additional parking, please get in touch with our team ahead of your stay to check availability.
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Q:
Can I park my boat or trailer too?
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A:
One car parking bay is allocated per reservation.
Boats and trailers must be parked in the public boat parking area located outside of the resort.
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Q:
Is there an airport shuttle service available to the resort?
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A:
Yes, we offer an airport shuttle service to and from the resort for a fee. You can add this to your booking when checking out.
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Q:
What is the additional fee paid on arrival?
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A:
A reserve entry fee is charged by the Department of Biodiversity, Conservation and Attractions (DBCA) for entry into the Monkey Mia Reserve where our RAC Monkey Mia Dolphin Resort is located, as well as Shark Bay.
This fee is not paid to our resort, but paid direct to DBCA for the continued care, welfare, management, and research of the Monkey Mia dolphins. The fee is not included in any of our accommodation costs. You can read more about it here.
Thank you for your support in sustaining the valuable wildlife at Monkey Mia.
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Q:
Where is the nearest general store?
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A:
We have an on-site general store which stocks a large range of grocery and holiday essentials.
The nearest supermarket is Shark Bay Supermarket, located a 20-minute drive from the resort.
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Q:
How close is the nearest beach?
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A:
The beach is just footsteps away from Monkey Mia Dolphin Resort.
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Q:
Can you swim at Monkey Mia?
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A:
Yes, you can swim at Monkey Mia. The clear waters are excellent for diving, swimming, and snorkelling.
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Q:
Do you have Wi-Fi?
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A:
Yes, we have free Wi-Fi available for our guests to use.
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Q:
Do you have laundry facilities?
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A:
Yes, please refer to the Resort map for laundry locations. Washing and drying machines are available for guest use for a small fee. Washing powder is available for a small charge from the General Store or from the vending machines located in the Dolphin Lodge, Powered & Unpowered Laundry. Clotheslines are also available.
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Q:
What is in your general store?
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A:
Our general store is stocked with all your daily essentials, offering a wide range of snacks, cold drinks, and souvenirs, plus fishing and beach accessories.
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Q:
Are there BBQ facilities?
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A:
Yes, we offer BBQ facilities throughout the park.
Please consult our resort map to see specific locations.
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Q:
Do you have a swimming pool?
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A:
Yes, we have a resort-style swimming pool, plus an additional swimming pool and a wading pool for the kids to enjoy.
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Q:
What resort activities are there?
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A:
You’ll find a huge range of activities to enjoy in Monkey Mia. Head to the beach to meet the friendly dolphins, go swimming or snorkelling, or explore the many wonders of Shark Bay.
For even more inspiration, visit our page for things to do in Monkey Mia.
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Q:
Is linen provided?
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A:
Yes, linen is provided in all villa, studio, room, and dorm accommodation.
Please note that we do not offer pool towels, so you will need to bring these with you.
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Q:
What is in the camp kitchen?
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A:
Our camp kitchens are equipped with kettles, toasters, microwaves, stovetops, fridges, and hot water.
Please note we do not have communal pots, pans, cutlery, or cooking utensils, so make sure to bring these with you.
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Q:
Can I go fishing in Monkey Mia?
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A:
Shark Bay stands out as a premier fishing destination in Western Australia due to its vast expanse of seagrass meadows spanning over 4800 square kilometers. These rich habitats attract a diverse array of fish species such as mulloway, trevally, bream, whiting, and the renowned pink snapper that the region is celebrated for.
Whether you’re planning a leisurely afternoon of beach fishing or a full day out on the boat, understanding the essential dos and don’ts of fishing in Shark Bay is crucial. These tips will not only enhance your fishing experience but also ensure compliance with local Fisheries and Marine Officers, ensuring your focus remains on catching fish, not incurring fines.
For more information you can also view the Shark Bay Marine Reserves Visitor Guide.
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Q:
Stormwater management
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A:
Uncontrolled stormwater drainage from the Resort has the potential to negatively impact marine species as it can transport rubbish, sediment and nutrients into the marine environment. Stormwater management drains have been installed on the property to contain stormwater and prevent it from flowing to the foreshore area and into the marine environment.