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RAC Exmouth Cape Holiday Park FAQs
Coral Coast, Western Australia
Your questions answered
We’ve compiled some commonly asked questions below which might help you with your booking. If your question isn’t answered here, please get in touch via our contact form.
Booking FAQs
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Q:
Can I request to stay next to my friends or family?
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A:
Our website does not currently allow you to make group bookings.
For your best chance to secure side by side accommodation or sites, we recommend that each family book their own site/accommodation and then have a representative of your group email our team with your groups booking numbers at the earliest convenience. Our team will then endeavour to situate you next to each other. Please allow 3-5 business days for an email response.
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Q:
When can I book school holidays?
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A:
Due to high volume demand, we have a repeat booking and release process in place for school holiday periods. Find out more about school holiday bookings here.
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Q:
How do I claim my RAC member discount?
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A:
When booking online, enter your RAC member number in step 2 of the booking process. You can find your RAC member number on your member card, on your bill or by logging into myRAC. The RAC member discount is only available when booking direct.
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Q:
What is RAC Exmouth Cape Holiday Park’s cancellation policy?
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A:
You can cancel up to 72hrs prior to your arrival without penalty.
Cancellations made within 72 hours of your arrival will forfeit the cost of your first night’s stay.
You can read more information here.
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Q:
What payment options are available at RAC Exmouth Cape Holiday Park?
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A:
You can choose to pay by credit card, BPAY, lay-by or gift voucher.
To find out more about our lay-by option, visit our flexible booking terms.
General FAQs
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Q:
Is the park pet-friendly?
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A:
We have pet-friendly sites available. Pets must be included in your booking, which you can do by adding them to the guest drop-down when you place your booking online.
Pets must be kept on a lead at all times while in the park and must not be left unattended. There are some shared spaces where pets are not allowed, including the pool, recreation room and camp kitchens. Please contact Ningaloo Visitor Centre for help finding a dog-sitter if needed.
Before booking, please take the time to read through our Pet Policy.
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Q:
What time is check-in/check-out?
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A:
Check-in is from 2pm, and check-out is by 10am.
Please note that our reception closing time varies across the peak and off-peak seasons. This information is available via our Contact Us page. If you are arriving after reception closes, you can register for contactless check-in. This option will be provided to you in your prearrival email 14 days before your stay.
We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.
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Q:
What time is reception open?
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A:
Our reception is open from 8am – 6pm, seven days a week. Closing time varies in off-peak season.
Our team is always happy to help you with any enquiries. We will also provide you with an after-hours or emergency contact number upon your arrival for added peace of mind.
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Q:
Can I arrive after hours?
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A:
Yes, if you arrive after 6pm you can register for contactless check-in. This option will be provided to you in your prearrival email 14 days before your stay.
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Q:
How many cars can I bring?
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A:
One vehicle only is permitted per site or cabin. Additional vehicles, boats or trailers need to be parked outside of the property, on Truscott Crescent.
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Q:
Can I park my boat or trailer too?
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A:
One vehicle only is permitted per site or cabin. Additional vehicles, boats or trailers need to be parked outside of the property, on Truscott Crescent.
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Q:
What phone service providers work in Exmouth?
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A:
Only Telstra and Optus provide coverage in Exmouth.
You will be able to use our free Wi-Fi while at the park.
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Q:
Where is the nearest general store?
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A:
Both Exmouth Wholesalers and Exmouth IGA are located within a short drive or walk from the park.
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Q:
How close is the nearest beach?
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A:
Town Beach is located just a short drive from the park, or you can also reach the beach on foot (about a 25-minute walk).
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Q:
Do you have a restaurant or café on site?
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A:
We have an onsite coffee van operating seasonally. Please note the coffee van is currently closed and will reopen in 2025. When open, its location around the park will change, so keep an eye out for directional signage or ask our friendly reception team. We are also within walking distance of the town centre, where you will find several restaurants and cafés.
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Q:
Do you have Wi-Fi?
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A:
Yes, we have free Wi-Fi available for our guests to use within the park.
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Q:
Are bikes and scooters allowed?
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A:
Yes, you are welcome to bring your bike and/or scooter with you.
Please note that helmets are mandatory. Rules for use within the park must be adhered to.
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Q:
Do you have laundry facilities?
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A:
Yes, we have a camp laundry. Washing and drying machines are available for guest use for a small fee. Clotheslines are also available.
We can provide change, however do not offer cash out.
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Q:
What is available in your kiosk?
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A:
We offer a small range of kiosk items, including bags of ice, milk, ice creams and soft drinks.
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Q:
Is the water drinkable?
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A:
Yes, all the water from our taps on-site and in our shared facilities is drinkable.
We do use bore water, but for reticulation purposes only.
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Q:
Do you have equipment for hire?
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A:
We have a range of pedal karts, snorkels and cutlery packs for hire for onsite guests only. Please note, bikes are not available for hire at the Park.
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Q:
Do you take tour bookings?
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A:
Our friendly reception team are able to offer advice on things to see and do in Exmouth, so feel free to head in for a chat. Ocean Eco Adventures is situated next door to our reception and are able to place bookings for you during the peak season (closed in off season).
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Q:
Do you refill gas bottles?
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A:
Yes, we can refill gas bottles for onsite guests only, with advanced notice.
Visit our friendly team at reception who will be able to help you.
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Q:
Can I wash my car/caravan/boat at the park?
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A:
Yes, there is a wash bay on site that is available for you to use for a small fee.
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Q:
What are RAC Exmouth Cape Holiday Park’s accessibility-friendly features and facilities?
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A:
Our accessibility-friendly features and facilities include wheelchair access to our camp kitchen and recreation room. There is also an accessible bathroom in our shared amenities block, close to our camping areas and caravan sites.
If you would like to find out more about our accessibility-friendly features and facilities, please contact our friendly team who will be happy to assist you with any questions.
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Q:
Are there BBQ facilities?
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A:
Yes, we offer BBQ facilities throughout the park.
Please consult our park map to see specific locations.
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Q:
Do you have a swimming pool?
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A:
Yes, we have two swimming pools available for you to use during your stay with us.
Please make sure to bring your own pool towels.
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Q:
Is linen provided in cabin and studio accommodation?
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A:
Yes, all linen is provided for you.
Please note that we do not offer pool towels, so you will need to bring these with you.
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Q:
What is in the camp kitchen?
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A:
Our camp kitchens are equipped with kettles, toasters, microwaves, stovetops, fridges, freezers and hot water.
Please note we do not have communal pots, pans, cutlery, or cooking utensils, so make sure to bring these with you.
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Q:
How much shade will my campsite have?
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A:
While we have planted many new trees throughout our recently expanded campground, these trees are still in their infancy.
We appreciate your patience as they grow, and we recommend you bring an adequate awning or gazebo with you for shade.
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Q:
What type of ground will I be camping on?
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A:
We have a mix of cracker dust, soft ground sites and concrete slab sites.
Due to the ground our park is built on and water limitations within the town of Exmouth, many of our sites are on very hard ground. We have drills available at reception for tent pegs, should you require.