Hours of operation
Our reception is open 7 days a week from 8am – 6pm. Check out time is 10am.
Wi-fi
Complimentary Wi-fi is available for all guests. No password required.
Helpful numbers
Reception dial from room phone or call 08 9776 2020
After-hours number: 0436 914 811
Telephone
To connect to an outside telephone line, dial ‘0’ and then the number you require. Charges will apply to international calls. Use the Quick Dials on your room phone to access the Lakeside Restaurant and Activities Hut.
Amenities
Bathrooms, parent rooms and laundries are located throughout the park and are open 24 hours a day. Children under the age of 12 must be accompanied by an adult at all times. The shared and camp bathrooms are serviced daily.
General Store
The general store is located at reception and is open daily from 8am-6pm. The shop sells a range of products for your convenience including snacks, cool drinks, basics, dairy goods, condiments, essential toiletries, sunscreen, local wines, souvenirs and more. There is also a small shop located inside the Activity Hub on the Resort side for essential items.
Camp kitchen
Please refer to the park map for the camp kitchen’s locations. As courtesy for other users, please leave the area in a tidy condition. There are sinks in the camp kitchen for the purpose of washing dishes only. There are also barbecues located throughout the park, please refer to the park map for locations.
Housekeeping
If you are staying in a Lakeside room you will receive a daily service, and guests staying in our Chalets for more than 6 days you will receive a mid-stay service.
Should you require additional toiletries or supplies during your stay, please contact reception during operating hours.
Laundry
There are coin operated washing machines and a dryer in the guest laundry which is adjacent to the restaurant. Chalets are fitted with washing and drying combo machines.
Bicycles
Bikes and scooters can be used throughout the property if protective gear and helmets are worn. Around the Resort there are plenty of tracks to see the unique flora and fauna of our region. Bikes are available for hire from the Activities Centre and helmets are provided. Children must be supervised at all times. Please be aware that the Bibbulmun Track, Beedelup Circuit to Beedelup Falls and the WalkThrough Tree are walking access tracks only. Unfortunately, no bikes are allowed on these tracks.
Business services
A small range of business services are available at reception such as photocopying, printing and faxing. Please see reception during operating hours.
Activities
We have a great selection of activities on offer at the Resort including, water sports on the lake (paddle boarding, pedal boats, canoeing), fishing, mini golf, volleyball, bike hire, tennis, basketball, archery, animal feeding, children’s arts and crafts. Purchase an Activities Pass from the Activities Hut.
Fires
From 1 December all open flames, including fire pits and chalet fires, are strictly prohibited to ensure safety and prevent risk of wildfires.
Dump Point
A dump point is available for the use of guests. Please refer to the park map for its location.
Safety & security
Please take the time to read safety notices and signs throughout the park. We ask all guests to ensure they are always mindful of the following:
- Lock security doors and windows
- Ensure all valuables are out of view
- Report any suspicious activity to reception or by calling to night duty number: 0436 914 811
- Report any incidents to reception as soon as possible
- If at any time you feel unsafe or threatened, please advise reception immediately or call the night duty number
- Report any faults or damage such as broken locks, windows or lights to reception as soon as possible so the issue can be rectified.
Electricity and Lithium-Ion Battery Safety
- Only use 15A leads on powerheads.
- Do not overload connection by excessive use of power boards or double adaptors.
- Do not leave lithium-ion batteries such as e-rideables unattended, on charge overnight or for extended periods.
In the case of an emergency and for Police, Fire or Ambulance call 000 immediately.